| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | ||||||||||
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| Considered Both Products | Chose Kustomer It has improved a lot of the training time needed for our new hires to understand the Kustomer interface and how to handle communications fully. The time invested went significantly down, and the learning curve improved a lot as well. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Kustomer has a great team that is easy to work with. They are always there to support and are pleasant, as well. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Kustomer simply does more than any other platform I've been able to work with. Sure some others will give you a handful of neat tricks built in for managing a channel or two but those rarely offer any external integrative capacity or limit what you can do in connections. … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Intercom, Kayako, Zendesk, Freshdesk have all been used by myself in the past, and were evaluated before we chose to go with Kustomer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Glovo was using Zendesk before. Kustomer is much more flexible in terms of integration capabilities and customisation. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer Kustomer is far more scalable and flexible than Zendesk, and it provides a real omni-channel experience far from the "Zendesk for mails, Zendesk Chat for chats" we were used to. On the automation and customisation features, it gets even clearer how Kustomer can deal with a lot … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Kustomer I've used Desk and other platforms in the past and none of them are as interactive or user friendly as Kustomer. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
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| Delivers good value for the price | |
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| Happy with the feature set | |
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| Lived up to sales and marketing promises | |
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| Implementation went as expected | |
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| Kustomer | |
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| Likelihood to Recommend | 9.0 |
| Likelihood to Renew | 7.9 |
| Usability | 10.0 |
| Availability | 9.1 |
| Performance | 6.4 |
| Support Rating | 9.4 |
| In-Person Training | 7.6 |
| Online Training | 8.3 |
| Implementation Rating | 7.9 |
| Configurability | 7.9 |
| Ease of integration | 7.2 |
| Product Scalability | 9.1 |
| Vendor post-sale | 8.7 |
| Vendor pre-sale | 9.1 |
