2x Connect vs. Bright Pattern Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 2x Connect | Score9 out of 10 | Mid-Size Companies (51-1,000 employees) | 2x Connect combines data intelligence with dialer technology with the goal of delivering 8 to 12 Conversations per Hour at the cost of a basic dialer. This parallel dialing solution: - Enriches client prospect data - Prioritizes dialing based on phone numbers that are most likely to lead to a conversation with a prospect - Automatically detects and skips bad numbers, “no answers”, and voicemails - Automatically… | $150 per month per user |
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing includes voice costs. There are no additial fees. | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
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| 2x Connect | Bright Pattern Contact Center | |
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| Likelihood to Recommend | - | 9.1 |
| Likelihood to Renew | - | 9.1 |
| Usability | - | 8.3 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 9.1 |
| In-Person Training | - | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 8.3 |
| Configurability | - | 8.0 |
| Contract Terms and Pricing Model | - | 9.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |