365Ticketing vs. Vision Helpdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 365Ticketing | Score7 out of 10 | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month |
 Vision Helpdesk | Score9.5 out of 10 | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| 365Ticketing | Vision Helpdesk | |
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| Likelihood to Recommend | - | 5.0 |
| Likelihood to Renew | - | 9.1 |
| Usability | - | 8.2 |
| Support Rating | - | 6.0 |
| Implementation Rating | - | 9.1 |