3CLogic vs. Altitude uCI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CLogic
Score 9.3 out of 10
N/A
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
Pricing
3CLogicAltitude uCI
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
3CLogicAltitude
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
3CLogicAltitude uCI
Features
3CLogicAltitude uCI
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CLogic
8.8
1 Ratings
6% above category average
Altitude uCI
9.7
1 Ratings
16% above category average
Agent dashboard10.01 Ratings9.01 Ratings
Validate callers9.01 Ratings10.01 Ratings
Outbound response10.01 Ratings10.01 Ratings
Call forwarding9.01 Ratings10.01 Ratings
Click-to-call (CTC)8.01 Ratings9.01 Ratings
Warm transfer9.01 Ratings10.01 Ratings
Predictive dialing8.01 Ratings10.01 Ratings
Interactive voice response8.01 Ratings10.01 Ratings
REST APIs9.01 Ratings9.01 Ratings
Call scripts9.01 Ratings10.01 Ratings
Call tracking10.01 Ratings10.01 Ratings
Multichannel integration8.01 Ratings10.01 Ratings
CRM software integration8.01 Ratings9.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CLogic
9.6
1 Ratings
16% above category average
Altitude uCI
9.6
1 Ratings
16% above category average
Inbound call routing9.01 Ratings10.01 Ratings
Omnichannel inbound routing9.01 Ratings10.01 Ratings
Recording8.01 Ratings10.01 Ratings
Quality management10.01 Ratings9.01 Ratings
Call analytics10.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings10.01 Ratings
Live reporting10.01 Ratings10.01 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
3CLogicAltitude uCI
Small Businesses
CloudTalk
CloudTalk
Score 7.3 out of 10
CloudTalk
CloudTalk
Score 7.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.3 out of 10
CloudTalk
CloudTalk
Score 7.3 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CLogicAltitude uCI
Likelihood to Recommend
9.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
3CLogicAltitude uCI
Likelihood to Recommend
3CLogic.com
No answers on this topic
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
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Pros
3CLogic.com
No answers on this topic
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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Cons
3CLogic.com
No answers on this topic
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
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Alternatives Considered
3CLogic.com
No answers on this topic
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
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Return on Investment
3CLogic.com
No answers on this topic
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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ScreenShots

3CLogic Screenshots

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).