3CLogic

Score9.3 out of 10

4 Reviews and Ratings

What is 3CLogic?

3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.

Categories & Use Cases

Media

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).

Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).

Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.

Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).

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Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).

Agent dashboard
Enables agents to track and view their individual and team performance.
Category average: 8.4
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2
Call tracking
Enables agents and managers to see the origin of the call.
Category average: 8.7

Multichannel integration
Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media
Category average: 8.3
CRM software integration
Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.
Category average: 7.6
Recording
Record conversations to improve service quality by evaluating agent-customer interactions.
Category average: 9