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3CLogic vs. Genesys PureConnect (discontinued)

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3CLogic

4 Reviews and Ratings

Genesys PureConnect (discontinued)

216 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    		N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    3CLogicGenesys PureConnect (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    3CLogicGenesys PureConnect (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    3CLogicGenesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Genesys PureConnect (discontinued)
    Feature
    3CLogic
    8.8
    1 Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard10.01 Ratings6.755 Ratings
    Validate callers9.01 Ratings7.548 Ratings
    Outbound response10.01 Ratings8.541 Ratings
    Call forwarding9.01 Ratings7.756 Ratings
    Click-to-call (CTC)8.01 Ratings8.043 Ratings
    Warm transfer9.01 Ratings8.357 Ratings
    Predictive dialing8.01 Ratings8.036 Ratings
    Interactive voice response8.01 Ratings8.045 Ratings
    REST APIs9.01 Ratings7.037 Ratings
    Call scripts9.01 Ratings8.539 Ratings
    Call tracking10.01 Ratings7.755 Ratings
    Multichannel integration8.01 Ratings9.044 Ratings
    CRM software integration8.01 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Genesys PureConnect (discontinued)
    Feature
    3CLogic
    9.6
    1 Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing9.01 Ratings6.551 Ratings
    Omnichannel inbound routing9.01 Ratings6.539 Ratings
    Recording8.01 Ratings4.552 Ratings
    Quality management10.01 Ratings4.546 Ratings
    Call analytics10.01 Ratings3.043 Ratings
    Historical reporting10.01 Ratings5.052 Ratings
    Live reporting10.01 Ratings6.548 Ratings
    Customer surveys10.01 Ratings8.035 Ratings
    Customer interaction analytics10.01 Ratings5.030 Ratings
    User Ratings
    3CLogicGenesys PureConnect (discontinued)
    Likelihood to Recommend
    9.0
    (2 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (12 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)