TrustRadius: an HG Insights company

3CLogic vs. Nextiva Contact Center

Save this comparison

Save this comparison

3CLogic

4 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    		N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    3CLogicNextiva Contact Center
    Editions & Modules
    No answers on this topic
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    3CLogicNextiva Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    3CLogicNextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Nextiva Contact Center
    Feature
    3CLogic
    8.8
    1 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard10.01 Ratings9.542 Ratings
    Validate callers9.01 Ratings9.640 Ratings
    Outbound response10.01 Ratings9.740 Ratings
    Call forwarding9.01 Ratings9.741 Ratings
    Click-to-call (CTC)8.01 Ratings9.034 Ratings
    Warm transfer9.01 Ratings9.439 Ratings
    Predictive dialing8.01 Ratings9.026 Ratings
    Interactive voice response8.01 Ratings8.931 Ratings
    REST APIs9.01 Ratings9.324 Ratings
    Call scripts9.01 Ratings9.523 Ratings
    Call tracking10.01 Ratings9.937 Ratings
    Multichannel integration8.01 Ratings9.127 Ratings
    CRM software integration8.01 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Nextiva Contact Center
    Feature
    3CLogic
    9.6
    1 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing9.01 Ratings9.840 Ratings
    Omnichannel inbound routing9.01 Ratings9.234 Ratings
    Recording8.01 Ratings9.738 Ratings
    Quality management10.01 Ratings9.636 Ratings
    Call analytics10.01 Ratings9.637 Ratings
    Historical reporting10.01 Ratings9.340 Ratings
    Live reporting10.01 Ratings8.835 Ratings
    Customer surveys10.01 Ratings9.621 Ratings
    Customer interaction analytics10.01 Ratings9.327 Ratings
    User Ratings
    3CLogicNextiva Contact Center
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (7 ratings)