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3CX vs. Datatrack Eclipse CMS4

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CX

    Score8.6 out of 10
    N/ACyprus based company 3CX offers an IP PBX phone system.

    $1.08

    per user/per month

    Eclipse CMS4

    Score8 out of 10
    N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
    Pricing
    3CXEclipse CMS4
    Editions & Modules
    Pro
    $1.08
    per user/per month
    Enterprise
    $1.31
    per user/per month
    Standard
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    3CXEclipse CMS4
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.—
    More Pricing Information
    Features
    3CXEclipse CMS4
    Contact Center Software
    Comparison of Contact Center Software features of 3CX and Datatrack Eclipse CMS4
    Feature
    3CX
    -
    Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Agent dashboard00 Ratings8.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings8.01 Ratings
    Call forwarding00 Ratings8.01 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.01 Ratings
    Predictive dialing00 Ratings8.01 Ratings
    Interactive voice response00 Ratings8.01 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings8.01 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CX and Datatrack Eclipse CMS4
    Feature
    3CX
    -
    Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Inbound call routing00 Ratings8.01 Ratings
    Omnichannel inbound routing00 Ratings8.01 Ratings
    Recording00 Ratings8.01 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings8.01 Ratings
    Live reporting00 Ratings8.01 Ratings
    Customer surveys00 Ratings8.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    3CXEclipse CMS4
    Likelihood to Recommend
    7.4
    (14 ratings)
    8.0
    (2 ratings)
    Support Rating
    5.4
    (2 ratings)
    -
    (0 ratings)