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3CX vs. Premier Contact Point

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CX

    Score8.6 out of 10
    N/ACyprus based company 3CX offers an IP PBX phone system.

    $1.08

    per user/per month

    Premier Contact Point

    Score8.5 out of 10
    N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    3CXPremier Contact Point
    Editions & Modules
    Pro
    $1.08
    per user/per month
    Enterprise
    $1.31
    per user/per month
    Standard
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    3CXPremier Contact Point
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
    More Pricing Information
    Features
    3CXPremier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of 3CX and Premier Contact Point
    Feature
    3CX
    -
    Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard00 Ratings7.75 Ratings
    Validate callers00 Ratings8.34 Ratings
    Outbound response00 Ratings8.54 Ratings
    Call forwarding00 Ratings8.34 Ratings
    Click-to-call (CTC)00 Ratings8.93 Ratings
    Warm transfer00 Ratings8.05 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings7.85 Ratings
    REST APIs00 Ratings7.31 Ratings
    Call scripts00 Ratings8.44 Ratings
    Call tracking00 Ratings8.44 Ratings
    Multichannel integration00 Ratings8.22 Ratings
    CRM software integration00 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CX and Premier Contact Point
    Feature
    3CX
    -
    Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing00 Ratings8.54 Ratings
    Omnichannel inbound routing00 Ratings8.83 Ratings
    Recording00 Ratings8.55 Ratings
    Quality management00 Ratings8.23 Ratings
    Call analytics00 Ratings8.63 Ratings
    Historical reporting00 Ratings6.15 Ratings
    Live reporting00 Ratings8.24 Ratings
    Customer surveys00 Ratings8.22 Ratings
    Customer interaction analytics00 Ratings9.01 Ratings
    User Ratings
    3CXPremier Contact Point
    Likelihood to Recommend
    7.4
    (14 ratings)
    8.5
    (5 ratings)
    Support Rating
    5.4
    (2 ratings)
    -
    (0 ratings)