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4me.com vs. Agiloft Service Desk (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    4me.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…

    $0

    per user per month

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Pricing
    4me.comAgiloft Service Desk (discontinued)
    Editions & Modules
    4me.com Freemium
    $0
    per user per month
    4me Premium
    on Request
    per month per user
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Offerings
    Pricing Offerings
    4me.comAgiloft Service Desk (discontinued)
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Features
    4me.comAgiloft Service Desk (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of 4me.com and Agiloft Service Desk (discontinued)
    Feature
    4me.com
    8.7
    1 Ratings
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Organize and prioritize service tickets10.01 Ratings10.02 Ratings
    Expert directory9.01 Ratings00 Ratings
    Service restoration6.01 Ratings10.02 Ratings
    Self-service tools10.01 Ratings10.02 Ratings
    Subscription-based notifications9.01 Ratings10.01 Ratings
    ITSM collaboration and documentation10.01 Ratings00 Ratings
    ITSM reports and dashboards7.01 Ratings7.12 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of 4me.com and Agiloft Service Desk (discontinued)
    Feature
    4me.com
    8.3
    1 Ratings
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Configuration mangement8.01 Ratings8.12 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement7.01 Ratings10.02 Ratings
    Change management
    Comparison of Change management features of 4me.com and Agiloft Service Desk (discontinued)
    Feature
    4me.com
    10.0
    1 Ratings
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Change requests repository10.01 Ratings10.02 Ratings
    Change calendar10.01 Ratings00 Ratings
    Service-level management10.01 Ratings10.02 Ratings
    User Ratings
    4me.comAgiloft Service Desk (discontinued)
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (9 ratings)
    Usability
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)