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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    4me.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…

    $0

    per user per month

    BMC Helix ITSM

    Score9 out of 10
    N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
    Pricing
    4me.comBMC Helix ITSM
    Editions & Modules
    4me.com Freemium
    $0
    per user per month
    4me Premium
    on Request
    per month per user
    BMC Helix ITSM
    Contact Sales
    Offerings
    Pricing Offerings
    4me.comBMC Helix ITSM
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    4me.comBMC Helix ITSM
    Considered Both Products
    4me.com
    No answer on this topic
    BMC Software Inc.
    Chose BMC Helix ITSM
    BMC Helix ITSM offers an onpremise option, which is not provided by many of the big ITSM solutions. BMC offer an integrated plattform solution, which does not need any addons or custom connectors to integrate every solution, like inventory, event management, Configration …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    4me.comBMC Helix ITSM
    Incident and problem management
    Comparison of Incident and problem management features of 4me.com and BMC Helix ITSM
    Feature
    4me.com
    8.7
    1 Ratings
    BMC Helix ITSM
    8.5
    92 Ratings
    Organize and prioritize service tickets10.01 Ratings9.191 Ratings
    Expert directory9.01 Ratings8.662 Ratings
    Service restoration6.01 Ratings8.774 Ratings
    Self-service tools10.01 Ratings8.783 Ratings
    Subscription-based notifications9.01 Ratings8.165 Ratings
    ITSM collaboration and documentation10.01 Ratings8.281 Ratings
    ITSM reports and dashboards7.01 Ratings8.382 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of 4me.com and BMC Helix ITSM
    Feature
    4me.com
    8.3
    1 Ratings
    BMC Helix ITSM
    8.3
    80 Ratings
    Configuration mangement8.01 Ratings8.777 Ratings
    Asset management dashboard10.01 Ratings8.473 Ratings
    Policy and contract enforcement7.01 Ratings7.957 Ratings
    Change management
    Comparison of Change management features of 4me.com and BMC Helix ITSM
    Feature
    4me.com
    10.0
    1 Ratings
    BMC Helix ITSM
    8.5
    84 Ratings
    Change requests repository10.01 Ratings8.883 Ratings
    Change calendar10.01 Ratings8.379 Ratings
    Service-level management10.01 Ratings8.479 Ratings
    User Ratings
    4me.comBMC Helix ITSM
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (100 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (8 ratings)
    Usability
    10.0
    (1 ratings)
    8.6
    (51 ratings)
    Support Rating
    -
    (0 ratings)
    3.0
    (10 ratings)
    Online Training
    -
    (0 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.6
    (2 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)