BMC Helix ITSM

BMC Helix ITSM

260 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC Helix ITSM	Score9 out of 10	N/A	BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.	N/A

Pricing

BMC Helix ITSM

BMC Helix ITSM: Contact Sales

Pricing Offerings
BMC Helix ITSM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	BMC Helix ITSM
Considered Both Products	BMC Software Inc. Verified User Chose BMC Helix ITSM Jira Service Management is a new tool with a lot of potential (highly rated by Gartner) but for now it lacks the experience, robustness and integrations with BMC Helix. And thinking about Service Operations, the discovery tool still needs to be improved. It is a promising tool, … Incentivized Helpful? Verified User Chose BMC Helix ITSM flexibility in development and customization. however now in saas we lost lot of that. anyway its all about fantasy. the idea of the solution from dough is still there even when innovation studio is trying to overtake. i hope bmc will stop with bad decisions Incentivized Helpful? Alfia Fisher Chose BMC Helix ITSM I have used ServiceNow and to me, it's not able to handle extremely large organizations and entities that software. And that was of course three or four years ago. So perhaps they've grown, but that's my opinion, my first impression based on some companies moving to it. That's … Incentivized Helpful? Robert McAllister Network Engineer in Engineering at General Dynamics IT (Computer Networking, 201-500 employees) Chose BMC Helix ITSM In my opinion, Servicenow is overly expensive and pulling the curtain back exposes a deep abyss of insufficiency compared to the true capabilities of BMC Helix ITSM. I think Servicenow is shiny out of the box, but you find it is inferior after a deeper dive Incentivized Helpful? Verified User Chose BMC Helix ITSM Comparable Incentivized Helpful? Francois Seegers Blue Turtle Technologies in Product Management at Blue Turtle Technologies (Information Technology & Services, 51-200 employees) Chose BMC Helix ITSM BMC CMDB and some key capabilities are much more easy to use and again the seamless workings between BMC products adds more value eliminating the need for integration. Incentivized Helpful? Verified User Chose BMC Helix ITSM Prior to our partnership with BMC, we used home grown tools to support the ITSM functions. Our tools were outdated, inefficient, and ineffective which is why we switched to BMC. Incentivized Helpful? Drew Hunt Remedy Developer in Information Technology at Bare Bonez Technology Services (Computer Software, 1-10 employees) Chose BMC Helix ITSM n/a Incentivized Helpful? Verified User Chose BMC Helix ITSM WE are migrating from Cherweel, which is an Ivanti product. Their new version was showcased to us and was not much of an improvement from Cherwell Incentivized Helpful? Carlos Alexandre Silva Superintendente in Finance and Accounting at Banco do Estado do Para (Financial Services, 1001-5000 employees) Chose BMC Helix ITSM Discovery feeds IT assets by facilitating the opening of tickets - Discovery alimenta os ativos de TI facilitando a abertura dos chamados Incentivized Helpful? Verified User Chose BMC Helix ITSM BMC Helix ITSM is much more robust and configurable for the enterprise Incentivized Helpful? Verified User Chose BMC Helix ITSM By far the most powerful product, BMC Helix ITSM also has a steep learning curve, Incentivized Helpful? Cassandra Cinar Senior Director Service Management and Data Center Services in Information Technology at Sony (Entertainment, 10,001+ employees) Chose BMC Helix ITSM We moved from Service Now to BMC Helix ITSM for improved collaboration, improved automanion, and cost reduction. Incentivized Helpful? Mattia Scardinio Head of ITSM in Information Technology at ITConcepts Professional GmbH (Information Services, 51-200 employees) Chose BMC Helix ITSM BMC Helix ITSM offers an onpremise option, which is not provided by many of the big ITSM solutions. BMC offer an integrated plattform solution, which does not need any addons or custom connectors to integrate every solution, like inventory, event management, Configration … Incentivized Helpful? Verified User Chose BMC Helix ITSM The ITSM is the most complete I know and it should work great with AIOPs Incentivized Helpful? Verified User Chose BMC Helix ITSM Licencing structure Incentivized Helpful? Verified User Chose BMC Helix ITSM O product cost e and evolution Incentivized Helpful? Jeff Woods Vice Product in Information Technology at Mastercard (Financial Services, 10,001+ employees) Chose BMC Helix ITSM Overall soltuion and esp the Discovery product set. Incentivized Helpful? Verified User Chose BMC Helix ITSM More customer friendly Incentivized Helpful? Ghanima Alharoun Technical Service Support Professional in Quality Assurance at Zain Kuwait (Telecommunications, 1001-5000 employees) Chose BMC Helix ITSM BMC Helix ITSM is the only system I used that has all the features my organization needs. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

BMC Helix ITSM

Comparison of Incident and problem management features of BMC Helix ITSM
Feature	BMC Helix ITSM 8.5 92 Ratings
Organize and prioritize service tickets	9.191 Ratings
Expert directory	8.662 Ratings
Service restoration	8.774 Ratings
Self-service tools	8.783 Ratings
Subscription-based notifications	8.165 Ratings
ITSM collaboration and documentation	8.281 Ratings
ITSM reports and dashboards	8.382 Ratings

Comparison of ITSM asset management features of BMC Helix ITSM
Feature	BMC Helix ITSM 8.3 80 Ratings
Configuration mangement	8.777 Ratings
Asset management dashboard	8.473 Ratings
Policy and contract enforcement	7.957 Ratings

Comparison of Change management features of BMC Helix ITSM
Feature	BMC Helix ITSM 8.5 84 Ratings
Change requests repository	8.883 Ratings
Change calendar	8.379 Ratings
Service-level management	8.479 Ratings

User Ratings
	BMC Helix ITSM
Likelihood to Recommend	9.0 (100 ratings)
Likelihood to Renew	8.5 (8 ratings)
Usability	8.6 (51 ratings)
Support Rating	3.0 (10 ratings)
Online Training	6.0 (1 ratings)
Implementation Rating	6.6 (2 ratings)
Configurability	5.0 (1 ratings)
Product Scalability	8.0 (1 ratings)
Vendor post-sale	7.0 (1 ratings)
Vendor pre-sale	8.0 (1 ratings)