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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    4me.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…

    $0

    per user per month

    Freshservice

    Score8.8 out of 10
    N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Pricing
    4me.comFreshservice
    Editions & Modules
    4me.com Freemium
    $0
    per user per month
    4me Premium
    on Request
    per month per user
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    4me.comFreshservice
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    4me.comFreshservice
    Considered Both Products
    4me.com
    No answer on this topic
    Freshworks Inc
    Chose Freshservice
    The responsiveness and sheer number of features are really where they shine above the rest. Also the fact that the support team really cares about the product and the users using everything they've paid for. While other software such as TOPdesk has a lot of the same features …
    Incentivized
    Chose Freshservice
    Freshservice and 4me are, in my eyes, both modern and capable ITSM tools, although they may cater to different audiences. I would say 4me is more focused on multi-tenant setups and larger enterprises, but I think Freshservice prioritizing simplicity and speed makes our use case …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    4me.comFreshservice
    Incident and problem management
    Comparison of Incident and problem management features of 4me.com and Freshservice
    Feature
    4me.com
    8.7
    1 Ratings
    Freshservice
    8.2
    142 Ratings
    Organize and prioritize service tickets10.01 Ratings9.1142 Ratings
    Expert directory9.01 Ratings8.3100 Ratings
    Service restoration6.01 Ratings8.485 Ratings
    Self-service tools10.01 Ratings8.1126 Ratings
    Subscription-based notifications9.01 Ratings7.9103 Ratings
    ITSM collaboration and documentation10.01 Ratings7.6117 Ratings
    ITSM reports and dashboards7.01 Ratings8.1122 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of 4me.com and Freshservice
    Feature
    4me.com
    8.3
    1 Ratings
    Freshservice
    7.7
    114 Ratings
    Configuration mangement8.01 Ratings7.4106 Ratings
    Asset management dashboard10.01 Ratings7.5111 Ratings
    Policy and contract enforcement7.01 Ratings8.278 Ratings
    Change management
    Comparison of Change management features of 4me.com and Freshservice
    Feature
    4me.com
    10.0
    1 Ratings
    Freshservice
    8.0
    109 Ratings
    Change requests repository10.01 Ratings7.7103 Ratings
    Change calendar10.01 Ratings7.887 Ratings
    Service-level management10.01 Ratings8.4102 Ratings
    User Ratings
    4me.comFreshservice
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.5
    (143 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.7
    (7 ratings)
    Usability
    10.0
    (1 ratings)
    9.5
    (13 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    7.8
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    8.3
    (107 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.2
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    8.1
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.6
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (5 ratings)