7shifts vs. ADP ezLaborManager

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth

Incentivized

Clocking in/out is easy on the multiple time punch options. Cleaning up punches is also easy when they need to be fixed due to power outages or internet outages. It also helps with approving time off requests by showing on a calendar anyone in that manager's team who might already have the day scheduled off.

Incentivized

• Staff can easily access fellow team members' contact info (phone & email).
• Staff can easily enter availability or time off.
• Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
• Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.

Incentivized

• The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
• Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
• The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
• Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.

Incentivized

• iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
• When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule

Incentivized

• To cancel or delete a recurring schedule has too many steps for the managers to do so they ask me to do their updates for them.
• Having several places to make updates is good but also can be bad. When you call ADP, everyone you talk with does things the way they were taught which in turns is you get a different answer. Then you have to remember, how did they do that again?
• Sometimes less is more. If you update in one area, it does not cross over to another area that it may be tied to, then it's like you are doing double the work.

Incentivized

Still have some issues with it but usage seems to improve

Incentivized

ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.

Incentivized

Support - whether via email or chat - has generally been prompt, reliable, courteous and effective. Support follows-up and works proactively to ensure our questions and issues are addressed. 7Shifts also genuinely cares about customer success, which is important to us

Incentivized

The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.

The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.

Incentivized

Should have had a project manager from ADP to assist.

Incentivized

We used When I Work when it first debuted, but 7Shifts technology is much more advanced than When I Work's was at that time.

Incentivized

We use ADP Workforce Now for our U.S.-based employees and overall for reporting and information storing ADP is better. However, the customer service of ezLaborManager may be a little better. Also the sister program to process payroll at work is light years ahead of Workforce Now.

• I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.

Incentivized

• ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll.
• Reporting makes it easy to look into any discrepancies related to time cards.
• The process of reconciliation of subcontractors' billing is easier.

Incentivized