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7shifts

Score9.9 out of 10

13 Reviews and Ratings

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What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

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Reviews

What users are saying about 7shifts.
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7 Stars for 7Shifts !

Incentivized
Arthur Li
CFO (Chief Financial Officer) in Corporate at Altamarea Group (51-200 employees employees)

Pros

  • Lightweight, intuitive and pleasant user interface makes it a useful, reliable and enjoyable tool for all management and staff to use
  • Reliable and effective customer support to help address questions and issues that come up
  • Self-service onboard and implementation makes it easy to get platform set up at our multiple restaurant locations
  • Constantly innovating and responding to our evolving and complex needs
  • Effective and well-developed 3rd party integrations with POS (Toast) and HR/payroll solutions (ADP)

Cons

  • Greater training resource and documentation portal to expand labor management and staff training functionality
  • Ability to generate and request, submit forms as part of broadening capabilities with HR
  • More sales and labor analytics on the mobile app (vs. just on website)

Return on Investment

  • Simplify and streamline weekly payroll process by reducing the amount of time spent by managers to approve time punches.
  • Real-time visibility into revenue and labor cost enables our management teams to stay within labor cost targets.
  • Much better priced and more effective labor management platform relative to others on the market.

Alternatives Considered

HotSchedules and ScheduleFly

Other Software Used

Toast Point of Sale, Restaurant365, ADP Workforce Now

Affordable & Functional

Incentivized
Jayelynn WillmanView profile
General Manager at 12 West Brewing Co. (11-50 employees employees)

Pros

  • Easy of scheduling: allows setup templates
  • Communication with staff: an employee directly or my department
  • Affordable: offers a lot of functions without being overly priced

Cons

  • iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
  • When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule

Return on Investment

  • Doing the schedule from the iPhone app is not as simple as the desktop or iPad platform. I'd like to see it more streamlined.

Alternatives Considered

HotSchedules

Other Software Used

TouchBistro, Toast, Dropbox

7Shifts has improved our business!

Incentivized
Verified User
Director in Corporate (5001-10,000 employees employees)

Pros

  • Easy to use app interface, even for our non-techy staff.
  • Communication tools, like the messaging center.

Cons

  • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
  • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.

Return on Investment

  • 7Shifts has helped to reduce turnover, due to being able to hold staff more accountable.
  • It has also reduced HR costs due to some of the functionality (marking no shows, sick, being able to keep track), referencing past schedules, and keeping track of sent communication.

Alternatives Considered

When I Work

Other Software Used

TouchBistro, Microsoft 365 Business, ShopKeep

7shifts makes restaurant life less chaotic!

Incentivized
Verified User
Employee in Customer Service (11-50 employees employees)

Pros

  • Shift swaps/giveaways.
  • Communication tools.

Cons

  • Submitting time off requests and availability could be a little more user-friendly. It works just fine as is, but is easy to make mistakes when entering dates.

Return on Investment

  • I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.

Other Software Used

Digium Switchvox, SalesLoft

7shifts keeps communication easy!

Incentivized
Verified User
Manager in Marketing (11-50 employees employees)

Pros

  • Staff can easily access fellow team members' contact info (phone & email).
  • Staff can easily enter availability or time off.
  • Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
  • Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.

Cons

  • Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
  • Would be nice to add photos to post.

Return on Investment

  • Streamlined communication for faster action when needed (fix broken items, etc).
  • Supports quality of life for staff as schedules are easily posted and viewed.
  • Supports quality of life for managers with a managers-only forum to communicate staff issues and handle in a timely manner from shift to shift.

Alternatives Considered

Slack

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