7shifts vs. Restaurant365

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth

Incentivized

I think any business that needs to track its expenses and create a P&L and balance sheet could benefit from this program. Once you get the training on it, it really makes the whole thing a breeze, saves you time, and creates beautiful reports. I don't know any business that wouldn't need it. Maybe if your business is selling one thing, maybe it won't be worth it for you. I think the sales would need to back up the subscription price, so I would weigh that into the equation. But there is nothing R365 doesn't do. It does inventory, it does waste tracking, it gets into the nitty gritty of business.

Incentivized

• Staff can easily access fellow team members' contact info (phone & email).
• Staff can easily enter availability or time off.
• Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
• Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.

Incentivized

• Invoice tracking.
• Expense tracking.
• Sales tracking.
• Labor tracking.

Incentivized

• iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
• When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule

Incentivized

• Credit cards and banks don't always connect, so sometimes you have to manually import transactions or reconnect the bank.
• When classifying transactions, the program can lag at times.

Incentivized

Support - whether via email or chat - has generally been prompt, reliable, courteous and effective. Support follows-up and works proactively to ensure our questions and issues are addressed. 7Shifts also genuinely cares about customer success, which is important to us

Incentivized

We used When I Work when it first debuted, but 7Shifts technology is much more advanced than When I Work's was at that time.

Incentivized

The sales integration and labor integration with our POS is really where it is light years better than QB. Quickbooks is good, but R365 is like QB on steroids. The drill down feature is fantastic, which QB doesn't have, and again, the sheer number of reports and customization is an asset. There is so much customization on R365 that I forgot to mention earlier on. And the level of support! You can go to their online support center and get answers so fast! You chat with a live person, not a bot, and they are real people giving you real answers.

Incentivized

• I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.

Incentivized

• Accuracy! Accuracy all around.
• Now we know exactly how much money we are making, rather than a roundabout guess based off a spreadsheet.

Incentivized