7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
$0
UKG Pro
Score 7.5 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Slack is great for communicating and you can add photos, but 7shifts seems like it was built for our business model (restaurant/bar). It’s easy to use by staff and management and can be mobile or desktop. 7shifts also has the best prompt questions/bubbles that keep you …
For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had …
Workday has more features like better payroll integration and talent managment and training but seems to be less user friendly than UKG Pro. UKG Pro also appears less bloated and a more refined user interface but with less robust features in certain areas. Workday seems to …
I've used Gusto for timekeeping and payroll and HR. I do think the Gusto interface is nicer to look at and more motivating to visit. It has less functions, but I don't use all of UKG Pro's functions anyway, so I like the clean simplicity of Gusto. However, I like that you can …
I think ADP is a lot easier to use and function within. While the GL maping is seperate done at employee level which is more time consuming. In my experience, the customer support seems better than UKG Pro. So far ADP points you to community support and training videos but …
I have used each of the other products at different workplaces. UKG Pro is a sweet spot of having the top features from each without most of the downsides of each.
Customer Service alone has been a tremendous change coming from ADP to UKG. In the beginning the system wasnt quite as upgraded on the technical side but it has since them implemented some great changes that have been a great success for us.
We initially selected Ultimate Software with plans to use all of the integrated modules. Also, being able to process U.S. and Canadian payroll was a must. We liked the tool's flexibility. Now that we've used UKG for 5 years, I'm not sure we would have made the same choice, as …
UKG is far more powerful, with a fully integrated suite of advanced modules. Integrating AI is a priority, and this is in line with the currently evolving way of doing business.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could …
UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to …
I was hired right at the time we transition from ADP to Ultipro (UKG). It looked like only payroll was handled, but benefits enrollment was done manually. The carriers also had to be updated manually from medical, dental, vision, and Principal (401k). Now we no longer have …
I prefer BambooHR overall. It has a very robust ATS and is more user-friendly. As a Canadian, UKG Pro is better for payroll administration. I also really enjoy the HR Webinars that BambooHR puts on for its customers. The BambooHR Virtual Summit is a great perk to having …
payroll processing in UKG is a lot user friendly than Namely and ADP. I like how you can pull up the check and make changes and see the calculated net pay. How you can add earnings/deductions from the profile directly from the check. That is not something we couldn't do at the …
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
UKG allows for more advanced tools and technology including greater automation on a much larger scale than ADP. UKG provided a seamless and comprehensive service by having the ability to utilize the human capital management (HCM) tools to build the platform that works best for …
7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule
Offer a fully integrated reporting solution that pulls from all modules versus a separate analytics tool in each module.
Ability to use the ideas UKG Pro presents without being forced into specific modules. Ex Provide a Learning space where ANY learning platform the customer chooses plugs in, a Recruiting/Onboarding Space where ANY platform will plug in, EE Engagement, Performance, ... then the data connects to the data points within the architecture. With this model, anyone would be able to use the Career Designer versus limited to only those who have the perfect combination of products. This is just an example. Many times the products are created by UKG Pro that are amazing, then comes the "You must have A, B, C, D modules to use it" which excludes many customers and limits UKG Pro's selling potential.
At my last organization, we had what was formerly referred to as a "Global" account rep. This person had very limited amount of clients, we met on every case. They delegated our cases immediately in products outside of core to the same team member from that product. Our response time was usually less than one day. It was the best customer service I have had in 10 years as a client. Why is this model not looked at for everyone versus 3 different reps. This one person handled everything except sales. IT was beautiful. We met weekly. We never had cases go beyond a few days unless a JIRA was in play. Customer Service matters so much where many companies sell similar technology.
Org Chart - Executives would like the ability to stage movement and budget to see what the org would look like in a reorg planning. There is no ability to move, rearrange, export to different applications like PowerPoint.
The only reason that I give a 9 rather than a 10 is because, while I am an influencer in the decision making process, the final decision to renew vendor relationships is by committee. If the final decision is up to me, Independent Bank would be a partner with Ultimate Software for the rest of my career.
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Support - whether via email or chat - has generally been prompt, reliable, courteous and effective. Support follows-up and works proactively to ensure our questions and issues are addressed. 7Shifts also genuinely cares about customer success, which is important to us
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
