800.com vs. Genesys Cloud CX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 800.com | Score10 out of 10 | N/A | 800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature. Its features include analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, and data archiving. 800.com allows users… | $29 per month per seat |
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
| 800.com | Genesys Cloud CX | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | $25 per seat | No setup fee | ||||||||||||||
| Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 800.com | Genesys Cloud CX | |
|---|---|---|
| Likelihood to Recommend | - | 8.6 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 8.6 |
| Availability | - | 8.2 |
| Performance | - | 8.1 |
| Support Rating | - | 6.2 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | - | 7.0 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 7.9 |
| Ease of integration | - | 8.9 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 7.6 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.8 |