TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    800.com

    Score10 out of 10
    N/A800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature. Its features include analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, and data archiving. 800.com allows users…

    $29

    per month per seat

    OpenPhone

    Score9.2 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    800.comOpenPhone
    Editions & Modules
    No answers on this topic
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    800.comOpenPhone
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$25 per seatNo setup fee
    Additional DetailsDiscounts available for annual pricing.
    More Pricing Information
    Features
    800.comOpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of 800.com and OpenPhone
    Feature
    800.com
    -
    Ratings
    OpenPhone
    5.8
    5 Ratings
    Hosted PBX00 Ratings4.54 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings4.55 Ratings
    User templates00 Ratings8.04 Ratings
    Call reports00 Ratings4.54 Ratings
    Directory of employee names00 Ratings7.24 Ratings
    Call Management
    Comparison of Call Management features of 800.com and OpenPhone
    Feature
    800.com
    -
    Ratings
    OpenPhone
    7.5
    9 Ratings
    Answering rules00 Ratings7.26 Ratings
    Call recording00 Ratings7.28 Ratings
    Call park00 Ratings7.25 Ratings
    Call screening00 Ratings7.27 Ratings
    Message alerts00 Ratings8.97 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 800.com and OpenPhone
    Feature
    800.com
    -
    Ratings
    OpenPhone
    5.7
    10 Ratings
    Video conferencing00 Ratings4.52 Ratings
    Audio conferencing00 Ratings4.55 Ratings
    Video screen sharing00 Ratings5.01 Ratings
    Instant messaging00 Ratings8.910 Ratings
    Mobile apps
    Comparison of Mobile apps features of 800.com and OpenPhone
    Feature
    800.com
    -
    Ratings
    OpenPhone
    5.8
    10 Ratings
    Mobile app for iOS00 Ratings4.510 Ratings
    Mobile app for Android00 Ratings7.25 Ratings
    User Ratings
    800.comOpenPhone
    Likelihood to Recommend
    -
    (0 ratings)
    8.9
    (10 ratings)
    Usability
    -
    (0 ratings)
    7.2
    (2 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)