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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenPhone

    Score9.3 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    OpenPhone
    Editions & Modules
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    OpenPhone
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsDiscounts available for annual pricing.
    More Pricing Information
    Community Pulse
    OpenPhone
    Considered Both Products
    OpenPhone
    Chose OpenPhone
    Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls.
    Braze - we used it before for promo texts, we found it more confusing, harder to …
    Incentivized
    Chose OpenPhone
    Google is not my favorite business, and they have a reputation for suddenly shutting services down. I migrated to OpenPhone from Google Voice because of this worry. However, after over a year of dealing with OpenPhone problems, I wish had just stayed with Google Voice.
    Incentivized
    Chose OpenPhone
    The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
    Incentivized
    Chose OpenPhone
    OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone …
    Incentivized
    Chose OpenPhone
    I tried 3 other virtual phone services before I found OpenPhone. None of them were as well designed or easy to use as OpenPhone, and some were not reliable. All were more expensive. Some fell short on service...try as I might I couldn't get them to switch my existing number …
    Incentivized
    Chose OpenPhone
    OpenPhone is easier to use, and allows our own recordings to be uploaded for voicemails. Grasshopper is more expensive and harder to use.
    Incentivized
    Chose OpenPhone
    OpenPhone is just as good, if not better than all the big boys, and gives you premium features at no extra cost. You cannot beat their amazing price and if you give them a shot, you will be glad you did. Why pay $40-50/mo for a business line in 2022? The world has changed, get …
    Incentivized
    Chose OpenPhone
    OP has better call quality (and tons of other features) compared to the Verizon plan we used.
    Incentivized
    Chose OpenPhone
    It's not even a comparison. OpenPhone blows the competitors out of the water.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    OpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of OpenPhone
    Feature
    OpenPhone
    5.8
    5 Ratings
    Hosted PBX4.64 Ratings
    Multi-level Interactive Voice Response (IVR)4.65 Ratings
    User templates8.14 Ratings
    Call reports4.64 Ratings
    Directory of employee names7.24 Ratings
    Call Management
    Comparison of Call Management features of OpenPhone
    Feature
    OpenPhone
    7.6
    9 Ratings
    Answering rules7.26 Ratings
    Call recording7.28 Ratings
    Call park7.25 Ratings
    Call screening7.27 Ratings
    Message alerts9.07 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of OpenPhone
    Feature
    OpenPhone
    5.8
    10 Ratings
    Video conferencing4.62 Ratings
    Audio conferencing4.65 Ratings
    Video screen sharing5.01 Ratings
    Instant messaging9.010 Ratings
    Mobile apps
    Comparison of Mobile apps features of OpenPhone
    Feature
    OpenPhone
    5.9
    10 Ratings
    Mobile app for iOS4.610 Ratings
    Mobile app for Android7.25 Ratings
    User Ratings
    OpenPhone
    Likelihood to Recommend
    9.0
    (10 ratings)
    Usability
    7.2
    (2 ratings)
    Availability
    1.0
    (1 ratings)
    Performance
    1.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    Product Scalability
    1.0
    (1 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)