8x8 Contact Center vs. Airkit
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Airkit | N/A | N/A | The Airkit platform, from the company of the same name in Palo Alto, is a low-code development kit specifically for customer experience (CX) initiatives and workflows, with specially designed building blocks for consumer service customer experience supporting acquisition and retention, (e.g. appointment scheduling, return processing, etc.), CX as well as claims management and processing for insurance agencies, and financial services account management workflows (e.g. account activation and… | N/A |
| 8x8 Contact Center | Airkit | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| 8x8 Contact Center | Airkit | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Airkit | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 5.3 | - |
| Usability | 8.0 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |