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8x8 Contact Center vs. Avaya Infinity™

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    Avaya Infinity™

    Score8.6 out of 10
    N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A
    Pricing
    8x8 Contact CenterAvaya Infinity™
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Contact CenterAvaya Infinity™
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 Contact CenterAvaya Infinity™
    Considered Both Products
    8x8 Inc.
    No answer on this topic
    Avaya
    Chose Avaya Infinity™
    Basically, Avaya looks and feels much simpler that 8x8. Its simple to use provides a vast majority of different solutions and integrations, easily top-tier VoIP on the market. It stands out by having so much within one single system, which allows or jobs to be performed with …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterAvaya Infinity™
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and Avaya Infinity™
    Feature
    8x8 Contact Center
    6.0
    147 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Agent dashboard5.7131 Ratings8.135 Ratings
    Validate callers6.4117 Ratings8.632 Ratings
    Outbound response4.1116 Ratings5.931 Ratings
    Call forwarding5.7133 Ratings9.235 Ratings
    Click-to-call (CTC)5.588 Ratings8.928 Ratings
    Warm transfer6.5128 Ratings8.935 Ratings
    Predictive dialing7.755 Ratings5.627 Ratings
    Interactive voice response5.681 Ratings9.531 Ratings
    REST APIs7.050 Ratings7.926 Ratings
    Call scripts7.178 Ratings6.629 Ratings
    Call tracking6.4129 Ratings8.934 Ratings
    Multichannel integration3.775 Ratings9.632 Ratings
    CRM software integration7.169 Ratings8.231 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and Avaya Infinity™
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Inbound call routing8.1123 Ratings8.736 Ratings
    Omnichannel inbound routing7.171 Ratings8.932 Ratings
    Recording7.9121 Ratings8.235 Ratings
    Quality management6.4120 Ratings8.133 Ratings
    Call analytics4.8122 Ratings8.133 Ratings
    Historical reporting4.0113 Ratings8.334 Ratings
    Live reporting7.915 Ratings6.833 Ratings
    Customer surveys5.465 Ratings8.130 Ratings
    Customer interaction analytics8.410 Ratings7.829 Ratings
    User Ratings
    8x8 Contact CenterAvaya Infinity™
    Likelihood to Recommend
    6.5
    (151 ratings)
    8.6
    (53 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    7.3
    (11 ratings)
    Usability
    8.0
    (37 ratings)
    8.2
    (7 ratings)
    Availability
    9.1
    (2 ratings)
    7.0
    (1 ratings)
    Performance
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (53 ratings)
    9.1
    (4 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    8.2
    (2 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)