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8x8 Contact Center vs. Contivio.com

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    Contivio.com

    Score10 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
    Pricing
    8x8 Contact CenterContivio.com
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Contact CenterContivio.com
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 Contact CenterContivio.com
    Considered Both Products
    8x8 Inc.
    Chose 8x8 Contact Center
    We go back and forth on whether or not we have made the right decision. Both companies provide some really good functionality but if we weren't using NetSuite we would have gone elsewhere. That being said, 8x8 provides the best call center functionality but Contivio has much …
    Incentivized
    Contivio.com
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterContivio.com
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and Contivio.com
    Feature
    8x8 Contact Center
    6.0
    147 Ratings
    Contivio.com
    8.0
    2 Ratings
    Agent dashboard5.7131 Ratings00 Ratings
    Validate callers6.4117 Ratings8.01 Ratings
    Outbound response4.1116 Ratings00 Ratings
    Call forwarding5.7133 Ratings8.02 Ratings
    Click-to-call (CTC)5.588 Ratings8.02 Ratings
    Warm transfer6.4128 Ratings9.01 Ratings
    Predictive dialing7.755 Ratings00 Ratings
    Interactive voice response5.681 Ratings00 Ratings
    REST APIs7.050 Ratings00 Ratings
    Call scripts7.178 Ratings00 Ratings
    Call tracking6.4129 Ratings7.02 Ratings
    Multichannel integration3.775 Ratings8.01 Ratings
    CRM software integration7.169 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and Contivio.com
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    Contivio.com
    7.0
    1 Ratings
    Inbound call routing8.1123 Ratings00 Ratings
    Omnichannel inbound routing7.171 Ratings00 Ratings
    Recording7.9121 Ratings7.01 Ratings
    Quality management6.4120 Ratings7.01 Ratings
    Call analytics4.8122 Ratings7.01 Ratings
    Historical reporting4.0113 Ratings00 Ratings
    Live reporting7.915 Ratings00 Ratings
    Customer surveys5.465 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings7.01 Ratings
    User Ratings
    8x8 Contact CenterContivio.com
    Likelihood to Recommend
    6.5
    (151 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    7.0
    (1 ratings)
    Usability
    7.9
    (37 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)