8x8 Contact Center vs. Feedier
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Feedier | Score10 out of 10 | N/A | Feedier offers an experience management platform that enables users to automatically collect real-time feedback. The vendor states having an automated platform allows users to collect clear and quantifiable insights to facilitate at scale actions. Collect and analyze data via the platform in order to gather quality insights and use them in order to improve the experience of customers, employees, products and improve decision… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Feedier | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 10.0 |
| Likelihood to Renew | 5.3 | - |
| Usability | 8.0 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |