| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Playvox | Score7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
| 8x8 Contact Center | Playvox | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| 8x8 Contact Center | Playvox | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Playvox We didn't evaluate many before finding Playvox. We checked out Bridge but while it was good for HR it wasn't as good for customer service. It didn't offer the services we love with Playvox like the reward system, evaluating email, chat etc. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| 8x8 Contact Center | Playvox | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Playvox | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 1.0 |
| Likelihood to Renew | 5.3 | 8.5 |
| Usability | 8.0 | 2.0 |
| Availability | 9.1 | 9.1 |
| Performance | 9.1 | - |
| Support Rating | 9.1 | 3.8 |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | 8.5 |
| Configurability | 9.1 | 6.4 |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | 6.4 |
| Vendor post-sale | - | 8.1 |
| Vendor pre-sale | - | 9.0 |
