8x8 Contact Center vs. Sogolytics
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Sogolytics | Score9 out of 10 | N/A | Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features. | N/A |
| 8x8 Contact Center | Sogolytics | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| 8x8 Contact Center | Sogolytics | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Sogolytics | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 9.1 |
| Likelihood to Renew | 5.3 | 9.1 |
| Usability | 8.0 | 8.2 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | 9.0 |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |