8x8 Contact Center vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Sprinklr Service | |
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| Likelihood to Recommend | 6.5 | 9.0 |
| Likelihood to Renew | 5.3 | 7.5 |
| Usability | 8.0 | 9.0 |
| Availability | 9.1 | 9.9 |
| Performance | 9.1 | 9.9 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | 9.1 | 10.0 |
| Implementation Rating | 9.1 | 9.0 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |