8x8 Contact Center vs. TalkToTheManager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 TalkToTheManager | N/A | N/A | Replacing comment cards, TalkToTheManager provides a means of using text messaging to gain an understanding of a restaurant guest's experience. The service includes: A unique phone number to display. Customers text their comments to the number, anonymously. Managers & owners get comments by text or email. Reply, privately, without exposing a personal cell number. The Text Message Surveys help users to get… | $29 per month per location |
| 8x8 Contact Center | TalkToTheManager | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| 8x8 Contact Center | TalkToTheManager | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| 8x8 Contact Center | TalkToTheManager | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 5.3 | - |
| Usability | 7.9 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |