8x8 Express (discontinued) vs. Avaya UCaaS

8x8 Express (discontinued)

26 Reviews and Ratings

Avaya UCaaS

243 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Express (discontinued)	Score3.9 out of 10	N/A	8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.	N/A
Avaya UCaaS	Score8.7 out of 10	N/A	Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.	N/A

Pricing

8x8 Express (discontinued)

Avaya UCaaS

No answers on this topic

No answers on this topic

Pricing Offerings
8x8 Express (discontinued)	Avaya UCaaS
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	8x8 Express (discontinued)	Avaya UCaaS
Considered Both Products	Discontinued Products Verified User Chose 8x8 Express (discontinued) 8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over. Incentivized Helpful?	Avaya No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Express (discontinued)

Avaya UCaaS

Comparison of Performance & Compatibility of Online Events Software features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.0 6 Ratings	Avaya UCaaS 5.9 22 Ratings
High quality audio	8.06 Ratings	7.922 Ratings
High quality video	8.03 Ratings	6.618 Ratings

Comparison of Screen Sharing features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.5 2 Ratings	Avaya UCaaS 8.3 14 Ratings
Desktop sharing	8.52 Ratings	8.314 Ratings

Comparison of Online Meetings / Events features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.7 2 Ratings	Avaya UCaaS 8.8 17 Ratings
Calendar integration	9.02 Ratings	9.017 Ratings
Meeting initiation	8.02 Ratings	9.017 Ratings
Record meetings / events	9.02 Ratings	8.113 Ratings

Comparison of Online Events Collaboration features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.5 2 Ratings	Avaya UCaaS 8.5 16 Ratings
Live chat	8.52 Ratings	8.016 Ratings

Comparison of Online Events Security features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 9.3 5 Ratings	Avaya UCaaS 7.5 20 Ratings
User authentication	9.05 Ratings	7.519 Ratings
Participant roles & permissions	9.54 Ratings	7.519 Ratings

Comparison of Cloud PBX features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.0 6 Ratings	Avaya UCaaS 7.8 26 Ratings
Hosted PBX	7.54 Ratings	8.118 Ratings
Multi-level Interactive Voice Response (IVR)	8.05 Ratings	6.817 Ratings
Directory of employee names	8.66 Ratings	8.023 Ratings

Comparison of Call Management features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 8.9 6 Ratings	Avaya UCaaS 8.5 26 Ratings
Answering rules	9.06 Ratings	7.524 Ratings
Call recording	9.05 Ratings	8.220 Ratings
Call park	9.04 Ratings	9.421 Ratings
Call screening	9.34 Ratings	9.420 Ratings
Message alerts	9.25 Ratings	8.423 Ratings
Business SMS/External Messaging	8.54 Ratings	8.314 Ratings
Online Fax	8.01 Ratings	8.811 Ratings
Voicemail Transcription	9.05 Ratings	7.820 Ratings

Comparison of Mobile apps features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 9.6 3 Ratings	Avaya UCaaS 7.7 23 Ratings
Mobile app for iOS	9.73 Ratings	8.418 Ratings
Mobile app for Android	9.62 Ratings	7.020 Ratings

Comparison of Unified Communications Platform and Collaboration features of 8x8 Express (discontinued) and Avaya UCaaS
Feature	8x8 Express (discontinued) 7.1 5 Ratings	Avaya UCaaS 7.9 18 Ratings
Centralized communications management	8.05 Ratings	7.216 Ratings
Team messaging	8.34 Ratings	7.915 Ratings
Team document sharing	6.01 Ratings	8.313 Ratings
Call and meeting analytics	6.03 Ratings	8.216 Ratings

User Ratings
	8x8 Express (discontinued)	Avaya UCaaS
Likelihood to Recommend	7.6 (8 ratings)	8.7 (100 ratings)
Likelihood to Renew	- (0 ratings)	6.5 (7 ratings)
Usability	- (0 ratings)	7.6 (7 ratings)
Availability	- (0 ratings)	9.0 (5 ratings)
Performance	- (0 ratings)	7.9 (5 ratings)
Support Rating	9.1 (2 ratings)	4.8 (83 ratings)
In-Person Training	- (0 ratings)	6.8 (2 ratings)
Online Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	8.1 (6 ratings)
Configurability	- (0 ratings)	6.3 (3 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.5 (2 ratings)
Ease of integration	- (0 ratings)	6.5 (2 ratings)
Product Scalability	- (0 ratings)	6.3 (3 ratings)
Professional Services	- (0 ratings)	10.0 (1 ratings)
Vendor post-sale	- (0 ratings)	6.6 (3 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (3 ratings)