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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A
    Pricing
    Avaya UCaaS
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya UCaaS
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Avaya UCaaS
    Considered Both Products
    Avaya
    Chose Avaya UCaaS
    We used Weave for less than two years. It didn't have any performance tracking capability, and it could not handle our call volume. Once the call volume reached a specific peak, incoming patient calls would automatically drop, which negatively impacted the organization. Thus, …
    Incentivized
    Chose Avaya UCaaS
    I Don't see any major difference between Avaya UCaaS and other similar products which includes webex, Microsoft Teams and Google Meet. All of them provide more or less similar functionalities and have all integration. However, Avaya UCaaS is more holistic when compared to …
    Incentivized
    Chose Avaya UCaaS
    SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no …
    Incentivized
    Chose Avaya UCaaS
    I wasn't involved in the testing or selection process, only the implementation
    Incentivized
    Chose Avaya UCaaS
    AVaya is superior in its voice feature set
    Incentivized
    Chose Avaya UCaaS
    None
    Incentivized
    Chose Avaya UCaaS
    More features, simple, and less expensive
    Incentivized
    Chose Avaya UCaaS
    Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who …
    Incentivized
    Chose Avaya UCaaS
    Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
    Incentivized
    Chose Avaya UCaaS
    We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
    Incentivized
    Chose Avaya UCaaS
    Avaya Cloud Office allows each employee to have a profesionnal DN number. It is very professional
    Incentivized
    Chose Avaya UCaaS
    In our proof of concept, Avaya OneCloud UCaaS came out as our top pick, based on seamless integration to our various systems, like Service Now and Smarsh.
    Incentivized
    Chose Avaya UCaaS
    ACO seems to be better value for our business and is at least as easy to use as the other simialr programs that we have used in the past.
    Incentivized
    Chose Avaya UCaaS
    global coverage without international dialling codes for overseas local numbers
    Incentivized
    Chose Avaya UCaaS
    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya …
    Incentivized
    Chose Avaya UCaaS
    We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country. The …
    Incentivized
    Chose Avaya UCaaS
    I have only used Avaya.
    Incentivized
    Chose Avaya UCaaS
    We have recently changed from Avaya to Microsoft Teams and being honest, MS Teams seems way better than Avaya, since it is much more stable and is completelly connected with our contacts database and emails.
    Incentivized
    Chose Avaya UCaaS
    We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.
    Incentivized
    Chose Avaya UCaaS

    Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.

    Avaya is very user friendly and easy to manage in terms of operation support and user training.

    Incentivized
    Chose Avaya UCaaS
    We have used Adobe connect but Avaya ACE provides more out of box features and easier to configure.
    Incentivized
    Chose Avaya UCaaS
    The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Avaya UCaaS
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    High quality audio7.922 Ratings
    High quality video6.618 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Desktop sharing8.314 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Calendar integration9.017 Ratings
    Meeting initiation9.017 Ratings
    Record meetings / events8.113 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Live chat8.016 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    User authentication7.519 Ratings
    Participant roles & permissions7.519 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Hosted PBX8.118 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings
    Directory of employee names8.023 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Answering rules7.624 Ratings
    Call recording8.320 Ratings
    Call park9.421 Ratings
    Call screening9.420 Ratings
    Message alerts8.423 Ratings
    Business SMS/External Messaging8.314 Ratings
    Online Fax8.711 Ratings
    Voicemail Transcription7.820 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Mobile app for iOS8.418 Ratings
    Mobile app for Android7.020 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Centralized communications management7.216 Ratings
    Team messaging7.915 Ratings
    Team document sharing8.313 Ratings
    Call and meeting analytics8.216 Ratings
    User Ratings
    Avaya UCaaS
    Likelihood to Recommend
    8.7
    (100 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    Usability
    7.6
    (7 ratings)
    Availability
    9.0
    (5 ratings)
    Performance
    7.9
    (5 ratings)
    Support Rating
    4.8
    (83 ratings)
    In-Person Training
    6.8
    (2 ratings)
    Online Training
    9.1
    (1 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    Configurability
    6.3
    (3 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    Ease of integration
    6.5
    (2 ratings)
    Product Scalability
    6.3
    (3 ratings)
    Professional Services
    10.0
    (1 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)