8x8 Express (discontinued) vs. Comcast Business VOIP (VoiceEdge)

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

Incentivized

• Being able to forward calls to my cell phone when I am out of office.
• So much functionality. So many options.
• One set price instead of a bunch of add-on fees.

Incentivized

• It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
• This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
• Directory listening etc, call recording is also good.

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

Very helpful and quick

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

We've used Allworx phone systems onsite. They are the most expensive option when it comes to VOIP. We noticed that we paid for equipment over service with them. Service was great - and pennies on the dollar of what Comcast charges. But the equipment costs thousands of dollars. The use of the system was a bit easier with Allworx, but we solely switched because of the equipment cost.

Incentivized

• Positive impact - pricing is right, service is easy to use.
• Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
• We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless

Incentivized

• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.