8x8 Express (discontinued) vs. Dialpad Connect

8x8 Express (discontinued)

26 Reviews and Ratings

Dialpad Connect

498 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Express (discontinued)	Score3.9 out of 10	N/A	8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.	N/A
Dialpad Connect	Score8.1 out of 10	N/A	Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.	$27 per month

Pricing

8x8 Express (discontinued)

Dialpad Connect

No answers on this topic

Standard: $27
per month per user
Pro: $35
per month per user
Enterprise: Contact sales team
per user/per month

Pricing Offerings
8x8 Express (discontinued)	Dialpad Connect
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	8x8 Express (discontinued)	Dialpad Connect
Considered Both Products	Discontinued Products No answer on this topic	Dialpad Verified User Chose Dialpad Connect We used to use 8x8 Express and while we liked it, we found that Dialpad had more features (like syncing events, emails & shared documents via G-Suite) - especially the awesome Voice Intelligence (call transcription) feature. Dialpad will even transcribe a voicemail while it's … Incentivized Helpful? Verified User Chose Dialpad Connect It stacks up well. It has the same or more features at a very competitive price point. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Express (discontinued)

Dialpad Connect

Comparison of Performance & Compatibility of Online Events Software features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.0 6 Ratings	Dialpad Connect 8.3 62 Ratings
High quality audio	8.06 Ratings	8.461 Ratings
High quality video	8.03 Ratings	8.236 Ratings

Comparison of Screen Sharing features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.5 2 Ratings	Dialpad Connect 7.9 26 Ratings
Desktop sharing	8.52 Ratings	7.926 Ratings

Comparison of Online Meetings / Events features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.7 2 Ratings	Dialpad Connect 8.3 37 Ratings
Calendar integration	9.02 Ratings	8.431 Ratings
Meeting initiation	8.02 Ratings	7.927 Ratings
Record meetings / events	9.02 Ratings	8.731 Ratings

Comparison of Online Events Collaboration features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.5 2 Ratings	Dialpad Connect 8.2 20 Ratings
Live chat	8.52 Ratings	8.220 Ratings

Comparison of Online Events Security features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 9.3 5 Ratings	Dialpad Connect 8.0 35 Ratings
User authentication	9.05 Ratings	7.828 Ratings
Participant roles & permissions	9.54 Ratings	8.233 Ratings

Comparison of Cloud PBX features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.0 6 Ratings	Dialpad Connect 8.2 56 Ratings
Hosted PBX	7.54 Ratings	8.227 Ratings
Multi-level Interactive Voice Response (IVR)	8.05 Ratings	7.833 Ratings
Directory of employee names	8.66 Ratings	8.752 Ratings

Comparison of Call Management features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 8.9 6 Ratings	Dialpad Connect 8.3 68 Ratings
Answering rules	9.06 Ratings	8.956 Ratings
Call recording	9.05 Ratings	7.562 Ratings
Call park	9.04 Ratings	8.445 Ratings
Call screening	9.34 Ratings	8.651 Ratings
Message alerts	9.25 Ratings	8.763 Ratings
Business SMS/External Messaging	8.54 Ratings	8.755 Ratings
Online Fax	8.01 Ratings	7.416 Ratings
Voicemail Transcription	9.05 Ratings	8.364 Ratings

Comparison of Mobile apps features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 9.6 3 Ratings	Dialpad Connect 7.7 57 Ratings
Mobile app for iOS	9.73 Ratings	7.737 Ratings
Mobile app for Android	9.62 Ratings	7.733 Ratings

Comparison of Unified Communications Platform and Collaboration features of 8x8 Express (discontinued) and Dialpad Connect
Feature	8x8 Express (discontinued) 7.1 5 Ratings	Dialpad Connect 7.9 49 Ratings
Centralized communications management	8.05 Ratings	8.239 Ratings
Team messaging	8.34 Ratings	8.135 Ratings
Team document sharing	6.01 Ratings	7.721 Ratings
Call and meeting analytics	6.03 Ratings	7.839 Ratings

User Ratings
	8x8 Express (discontinued)	Dialpad Connect
Likelihood to Recommend	7.6 (8 ratings)	7.6 (291 ratings)
Likelihood to Renew	- (0 ratings)	8.9 (10 ratings)
Usability	- (0 ratings)	8.5 (46 ratings)
Availability	- (0 ratings)	8.3 (4 ratings)
Performance	- (0 ratings)	9.0 (4 ratings)
Support Rating	9.1 (2 ratings)	9.1 (57 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Online Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	8.3 (6 ratings)
Configurability	- (0 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	5.6 (2 ratings)
Ease of integration	- (0 ratings)	9.1 (1 ratings)
Product Scalability	- (0 ratings)	8.9 (4 ratings)
Professional Services	- (0 ratings)	9.1 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (2 ratings)