TrustRadius: an HG Insights company

8x8 Express (discontinued) vs. Zoom Workplace

Save this comparison

Save this comparison

8x8 Express (discontinued)

26 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Express (discontinued)

    Score3.9 out of 10
    		N/A8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    8x8 Express (discontinued)Zoom Workplace
    Editions & Modules
    No answers on this topic
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    8x8 Express (discontinued)Zoom Workplace
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    8x8 Express (discontinued)Zoom Workplace
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio8.06 Ratings8.8926 Ratings
    High quality video8.03 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing8.52 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.7
    2 Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration9.02 Ratings8.3850 Ratings
    Meeting initiation8.02 Ratings9.5910 Ratings
    Record meetings / events9.02 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat8.52 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    9.3
    5 Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication9.05 Ratings9.1695 Ratings
    Participant roles & permissions9.54 Ratings9.2759 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX7.54 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)8.05 Ratings8.9104 Ratings
    Directory of employee names8.66 Ratings9.1165 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    8.9
    6 Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules9.06 Ratings8.4150 Ratings
    Call recording9.05 Ratings9.1180 Ratings
    Call park9.04 Ratings9.0114 Ratings
    Call screening9.34 Ratings8.8125 Ratings
    Message alerts9.25 Ratings9.1158 Ratings
    Business SMS/External Messaging8.54 Ratings9.0104 Ratings
    Online Fax8.01 Ratings00 Ratings
    Voicemail Transcription9.05 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    9.6
    3 Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS9.73 Ratings9.3198 Ratings
    Mobile app for Android9.62 Ratings9.2138 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Express (discontinued) and Zoom Workplace
    Feature
    8x8 Express (discontinued)
    7.1
    5 Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management8.05 Ratings8.8148 Ratings
    Team messaging8.34 Ratings9.2156 Ratings
    Team document sharing6.01 Ratings9.2136 Ratings
    Call and meeting analytics6.03 Ratings8.9154 Ratings
    User Ratings
    8x8 Express (discontinued)Zoom Workplace
    Likelihood to Recommend
    7.6
    (8 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.7
    (21 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (41 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.1
    (2 ratings)
    1.6
    (42 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.2
    (9 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (13 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)