Zoom Workplace

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoom Workplace	Score8.4 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$15.99 per month per user

Pricing

Zoom Workplace

Add-On Zoom Translated Captions: $5
per month per license
Add-On - Zoom Whiteboard: $24.90
per year
Pro: $149.90
per year per user
Business: $199.90
per year per user
Business Plus: $250.00
per year per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Zoom IQ for Sales: Contact Sales
Add-On - Quality of Service Subscription: Contact Sales

Pricing Offerings
Zoom Workplace
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Zoom Workplace
Considered Both Products	Zoom Daniel Ebi Web developer in Information Technology at Applinet Technologies (Information Technology & Services, 11-50 employees) Chose Zoom Workplace I feel, Zoom Workplace stands out for its superior video conferencing and meeting features, making it ideal for large meetings and webinars. While Slack and Teams excel in messaging and collaboration, Zoom is more user-friendly for video communication. It integrates well with … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom Workplace is certainly the superior product, but MS Teams gives it a run for its money due to all of the AI integrated features that MS CoPilot has added to the entire MS Office product portfolio. If Zoom added more AI features, and possibly something similar to ZoomInfo … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom is cheaper and easy to use than other tools. Incentivized Helpful? Mari Glaza Customer Success Manager at TrustRadius (Research, 51-200 employees) Chose Zoom Workplace I think that Zoom is a little less intuitive than google meets. I prefer it though because ore people have it so it feels like the industry standard to use Zoom for meetings. I would rely more on Zoom than on google meets as well because sending invites is easier and better … Incentivized Helpful? Verified User Chose Zoom Workplace TeamViewer is sloppy, and its SSO sign-in is faulty. I am so glad the company steered towards Zoom for all communications. Incentivized Helpful? Verified User Chose Zoom Workplace We still use both side by side. We tend to use Zoom for external calls and teams for internal calls Incentivized Helpful? Spencer Peterson Public Relations Specialist in Social Media at TCN (Computer Software, 51-200 employees) Chose Zoom Workplace Zoom Workplace has a range of products that are closely integrated and is fairly customizable so that we are better able to control branding and improve efficiency. Other platforms like Skype have often faced connection issues and do not have as many advanced features. Incentivized Helpful? Cheryl Hillen, CSMC Director Business Admin in Finance and Accounting at CODY Computer Services (Computer Software, 51-200 employees) Chose Zoom Workplace To have all of the tools and features within one application makes it much easier to on-board new employees, acclimate, and manage. To split features across different platforms is cumbersome to manage and costs much more. Incentivized Helpful? Verified User Chose Zoom Workplace We use Microsoft 365 for everything we do as a company. Except for video communication. For that we use Zoom Workplace, even though Teams is integrated into our other Microsoft products. We found Teams difficult to use and buggy, whereas Zoom Workplace always just works. It is … Incentivized Helpful? Verified User Chose Zoom Workplace It's better for group conversations, and it's more reliable. And everyone has it. Incentivized Helpful? Stevenson Benoit Desktop Engineer/Jira Administrator in Information Technology at Kipu Health (Information Technology & Services, 201-500 employees) Chose Zoom Workplace Zoom Workplace is less resource-intensive compared to Microsoft Teams. Slack appears very basic and does not have the app offerings that Zoom boasts. I've also encountered a significant amount of audio issues when using Slack to conduct meetings. Zoom has found its niche and … Incentivized Helpful? Verified User Chose Zoom Workplace I prefer to use Zoom Workplace over Microsoft Teams because I find it to be more user friendly and everyone can access Zoom, whereas only Microsoft users can use Microsoft Teams. For the work that we do, we like that anyone with a valid email address can sign up and use Zoom … Incentivized Helpful? Verified User Chose Zoom Workplace Zoom Workplace is much more user friendly and easy to use it is also better generally at consistently working well when needed. Incentivized Helpful? Chad Wiggins IT Security Manager in Information Technology at National Cooperative Bank (Financial Services, 201-500 employees) Chose Zoom Workplace I believe it is a great contender for a video and audio calling platform. We selected it due to the need for a more flexible option over using Microsoft Teams. It is difficult to join a Teams call if you do not already have a Microsoft account setup, whereas with Zoom Workplace … Incentivized Helpful? Lauren Patterson Recruiting and Strategic Project Coordinator in Professional Services at Godshall Recruiting (Staffing & Recruiting, 11-50 employees) Chose Zoom Workplace We used Dialpad and Teams previously and both were fine. When we were looking at scheduling software, we looked at Calendly. Ultimately, it was cheaper to use Zoom Workplace for phone, video and scheduling and we really liked our Zoom Workplace support team. Calendly and Zoom … Incentivized Helpful? Verified User Chose Zoom Workplace We went with Zoom Workplace due to it's stability, ease of use, and feature set. Incentivized Helpful? Verified User Chose Zoom Workplace Much better place to connect than Google meets. Service, audio and video seem much more efficient Incentivized Helpful? Verified User Chose Zoom Workplace As far as I know Google meets doesn’t allow to record the calls which is a big downside Incentivized Helpful? David Matejka CTO in Information Technology at Pivot Lending Group (Financial Services, 11-50 employees) Chose Zoom Workplace We actively use both to accomodate the audience/attendees. Zoom Workplace is much better for large groups. Incentivized Helpful? Verified User Chose Zoom Workplace Zoom Workplace had a better phone system from our understanding currently. Other features are relatively comparable Incentivized Helpful? Verified User Chose Zoom Workplace Zoom Workplace has a more robust interface and is more widely understood than Google meets or other video call services and so its best for us for larger groups and with external partners. Incentivized Helpful? Verified User Chose Zoom Workplace We prefer Slack for interoffice communications. We find it more convenient, easier to use, and more customizable. Administration is pretty easy too. We utilize Microsoft Teams otherwise, as we are a Microsoft shop and integrating Teams is easier when we are already heavily … Incentivized Helpful? Verified User Chose Zoom Workplace easier to use and navigate, more reliable, better call recording Incentivized Helpful? Verified User Chose Zoom Workplace Features are more roboust. The price is comparable based on the features. Integration has more options. SOme of the competitors just limit you to their software/products only. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Zoom Workplace

Comparison of Performance & Compatibility of Online Events Software features of Zoom Workplace
Feature	Zoom Workplace 8.4 932 Ratings
High quality audio	8.7926 Ratings
High quality video	8.7924 Ratings

Comparison of Online Meetings / Events features of Zoom Workplace
Feature	Zoom Workplace 8.6 936 Ratings
Calendar integration	8.3850 Ratings
Meeting initiation	9.5910 Ratings
Record meetings / events	9.4885 Ratings

Comparison of Online Events Collaboration features of Zoom Workplace
Feature	Zoom Workplace 8.2 807 Ratings
Live chat	8.4789 Ratings

Comparison of Online Events Security features of Zoom Workplace
Feature	Zoom Workplace 9.1 792 Ratings
User authentication	9.1695 Ratings
Participant roles & permissions	9.2759 Ratings

Comparison of Cloud PBX features of Zoom Workplace
Feature	Zoom Workplace 8.7 179 Ratings
Hosted PBX	8.082 Ratings
Multi-level Interactive Voice Response (IVR)	8.9104 Ratings
Directory of employee names	9.1165 Ratings

Comparison of Call Management features of Zoom Workplace
Feature	Zoom Workplace 8.8 199 Ratings
Answering rules	8.4150 Ratings
Call recording	9.1180 Ratings
Call park	9.0114 Ratings
Call screening	8.8125 Ratings
Message alerts	9.1158 Ratings
Business SMS/External Messaging	9.0104 Ratings
Voicemail Transcription	8.3146 Ratings

Comparison of Mobile apps features of Zoom Workplace
Feature	Zoom Workplace 9.2 223 Ratings
Mobile app for iOS	9.3198 Ratings
Mobile app for Android	9.1138 Ratings

Comparison of Unified Communications Platform and Collaboration features of Zoom Workplace
Feature	Zoom Workplace 9.0 186 Ratings
Centralized communications management	8.8148 Ratings
Team messaging	9.2156 Ratings
Team document sharing	9.2136 Ratings
Call and meeting analytics	8.9154 Ratings

User Ratings
	Zoom Workplace
Likelihood to Recommend	9.0 (984 ratings)
Likelihood to Renew	4.5 (21 ratings)
Usability	5.8 (41 ratings)
Availability	9.1 (2 ratings)
Performance	9.1 (2 ratings)
Support Rating	1.6 (42 ratings)
In-Person Training	9.1 (1 ratings)
Implementation Rating	2.4 (9 ratings)
Configurability	9.1 (2 ratings)
Contract Terms and Pricing Model	8.0 (13 ratings)
Ease of integration	7.3 (2 ratings)
Product Scalability	9.1 (2 ratings)
Professional Services	9.2 (8 ratings)
Vendor post-sale	9.1 (2 ratings)
Vendor pre-sale	7.3 (2 ratings)

Zoom Workplace

Zoom Workplace

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