TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    8x8 WorkGoogle Voice
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    8x8 WorkGoogle Voice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 WorkGoogle Voice
    Considered Both Products
    8x8 Inc.
    Chose 8x8 Work
    Verizon Business Digital Voice: complicated, unreliable. We lived with this system for years and never liked it.
    Incentivized
    Google
    Chose Google Voice
    Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core …
    Incentivized
    Chose Google Voice
    Well, Google Voice was a free number, there was nothing to pay for like other services. It it also something that you can set up by yourself without having to call in and speak with a representative on the phone. Just go to the Google Voice page and set up the service and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Google Voice
    Feature
    8x8 Work
    8.8
    395 Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX9.9218 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings5.226 Ratings
    Directory of employee names8.4357 Ratings1.725 Ratings
    User templates00 Ratings1.419 Ratings
    Call reports00 Ratings5.044 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Google Voice
    Feature
    8x8 Work
    8.7
    442 Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules9.1398 Ratings8.044 Ratings
    Call recording8.7343 Ratings10.051 Ratings
    Call park8.4318 Ratings6.422 Ratings
    Call screening9.1301 Ratings7.459 Ratings
    Message alerts8.1385 Ratings9.063 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Google Voice
    Feature
    8x8 Work
    8.9
    385 Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS9.0318 Ratings5.044 Ratings
    Mobile app for Android8.8248 Ratings5.049 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Work and Google Voice
    Feature
    8x8 Work
    -
    Ratings
    Google Voice
    7.2
    43 Ratings
    Video conferencing00 Ratings7.021 Ratings
    Audio conferencing00 Ratings7.038 Ratings
    Video screen sharing00 Ratings5.613 Ratings
    Instant messaging00 Ratings9.326 Ratings
    User Ratings
    8x8 WorkGoogle Voice
    Likelihood to Recommend
    8.5
    (463 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    9.3
    (7 ratings)
    Usability
    8.7
    (104 ratings)
    9.0
    (9 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (142 ratings)
    7.0
    (35 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    10.0
    (2 ratings)
    Configurability
    8.8
    (8 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    7.0
    (1 ratings)
    Ease of integration
    9.1
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (10 ratings)
    -
    (0 ratings)
    Professional Services
    8.7
    (7 ratings)
    7.0
    (1 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    -
    (0 ratings)