8x8 Work vs. Phone.com

8x8 Work

824 Reviews and Ratings

Phone.com

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Work	Score8.5 out of 10	N/A	8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.	$24 per month
Phone.com	Score10 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

8x8 Work

Phone.com

No answers on this topic

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Pricing Offerings
8x8 Work	Phone.com
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Community Pulse
Key User Insights
	8x8 Work	Phone.com
Considered Both Products	8x8 Inc. Verified User Chose 8x8 Work 8x8 X Series is far superior to Phone.com. You have excellent support and assistance for challenges. Your service is reliable and easy to use. Your support staff is knowledgeable and the online case portal makes it easy to manage. You user interface is easy to use, visually … Incentivized Helpful? Verified User Chose 8x8 Work All have additional charge for all the additional option you want to use , also there is bigger issue of IP. For example you are in USA and traveling to any country in Europe your app will stop working , so all your customers are gone till the time you get back to USA. this is … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and … Incentivized Helpful?	Phone.com No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Work

Phone.com

Comparison of Cloud PBX features of 8x8 Work and Phone.com
Feature	8x8 Work 8.8 395 Ratings	Phone.com 10.0 2 Ratings
Hosted PBX	9.9218 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	8.876 Ratings	10.02 Ratings
Directory of employee names	8.4357 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings

Comparison of Call Management features of 8x8 Work and Phone.com
Feature	8x8 Work 8.7 442 Ratings	Phone.com 10.0 2 Ratings
Answering rules	9.1398 Ratings	10.02 Ratings
Call recording	8.7343 Ratings	10.02 Ratings
Call park	8.4318 Ratings	10.01 Ratings
Call screening	9.1301 Ratings	10.02 Ratings
Message alerts	8.1385 Ratings	10.02 Ratings

Comparison of Mobile apps features of 8x8 Work and Phone.com
Feature	8x8 Work 8.9 385 Ratings	Phone.com 10.0 2 Ratings
Mobile app for iOS	9.0318 Ratings	10.01 Ratings
Mobile app for Android	8.8248 Ratings	10.01 Ratings

Comparison of VoIP system collaboration features of 8x8 Work and Phone.com
Feature	8x8 Work - Ratings	Phone.com 10.0 1 Ratings
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

User Ratings
	8x8 Work	Phone.com
Likelihood to Recommend	8.5 (463 ratings)	10.0 (2 ratings)
Likelihood to Renew	9.9 (30 ratings)	- (0 ratings)
Usability	8.7 (104 ratings)	- (0 ratings)
Availability	8.5 (10 ratings)	- (0 ratings)
Performance	9.1 (10 ratings)	- (0 ratings)
Support Rating	9.9 (142 ratings)	- (0 ratings)
In-Person Training	9.1 (3 ratings)	- (0 ratings)
Online Training	9.0 (4 ratings)	- (0 ratings)
Implementation Rating	9.1 (14 ratings)	- (0 ratings)
Configurability	8.8 (8 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.1 (9 ratings)	- (0 ratings)
Ease of integration	9.1 (6 ratings)	- (0 ratings)
Product Scalability	9.0 (10 ratings)	- (0 ratings)
Professional Services	8.7 (7 ratings)	- (0 ratings)
Vendor post-sale	8.9 (7 ratings)	- (0 ratings)
Vendor pre-sale	8.9 (7 ratings)	- (0 ratings)