AC Knowledge Management Enterprise vs. Desk.com (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 AC Knowledge Management Enterprise | N/A | N/A | AC Knowledge Management Enterprise is a knowledge management package for sharing and managing knowledge articles on Salesforce Experience Cloud. While utilizing Salesforce Lightning Knowledge on the backend, it features a custom interface for filtering, viewing, and searching articles, while aiming to ensure a user-friendly UX, streamline customer support, and enhance the overall customer experience. It is presented as an ideal solution for efficiently managing large volumes of knowledge… | N/A |
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
| AC Knowledge Management Enterprise | Desk.com (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| AC Knowledge Management Enterprise | Desk.com (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - | 8.2 |
| Likelihood to Renew | - | 8.4 |
| Usability | - | 8.3 |
| Availability | - | 1.0 |
| Performance | - | 10.0 |
| Support Rating | - | 8.2 |
| Implementation Rating | - | 10.0 |