Accelo provides cloud-based Professional Services Automation (PSA) software designed to unify and streamline client, project, resource, and financial management for service-based businesses. By centralizing operations into a single, intuitive platform, Accelo eliminates the need for fragmented tools, delivering a comprehensive solution that improves efficiency, transparency, and collaboration across teams. Serving industries such as consulting, engineering, architecture, IT…
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Javelo by Tellent
Score 4.0 out of 10
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Javelo is designed to allow users to build a continuous monitoring of performance, empower collaboration and communication in teams. Javelo is built to ease performance management on what the vendor describes as a clear and intuitive interface, that allows users to conduct continuous conversations with coworkers through light feedback, to set up and launch 360° or individual, formal or informal performance reviews. Follow and manage campaigns in a few clicks, and watch the…
The best services management, easy operations reporting, and data analytics features from Accelo are impressive and easy on data visualization and workflow management software. Accelo was very helpful in collaboration and easy to collect feedback from integrated platforms and the scheduling ability is very unique. The Automation tools are also cost-effective and the ability to manage time through Accelo is perfect.
In my experience with using Javelo to complete my career evaluations, it generally performs adequately as long as I complete the full review in a single session. Once you're in the written question-and-answer portion of the review, the platform gives clear guidance and is easy to follow. However, if you exit the session partway through, it is difficult to find out what actions you have remaining. The dashboard language is ambiguous in this case, using terms like 'preparation' to refer to the written review (because it is in preparation for the in-person interview). Also 'finalization' means completing the written interview but there is another acknowledgment that needs to be completed after the in-person interview; it is only after this step that the full evaluation cycle is complete. Additionally, I have had the experience of my in-progress session not being saved although I took what I thought were the right steps to save my answers to return to later. After the first time this happened, I made sure to type everything in a separate document and just paste it into Javelo rather than risk having to start over again.
Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
Support is reasonably good, usually prompt and responsive.
Constant development - lots of updates, just not often to areas that we use.
The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
It needs more executive-style reporting and the ability to create your own reports and filters.
It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
If you exit the review before completing all prompts, the answers will not always be saved. I have had this happen twice when I couldn't finish the questions in a single sitting and despite saving my session, I had to start from the beginning.
When returning to an in-progress session (assuming it is saved correctly), it is less clear at what stage in the review process you are, and what is remaining.
I have had difficulties with the language defaulting to French on my login page and in automated emails.
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Harvest and Asana combined don't even scratch the surface of what Accelo can do. Harvest is nothing more than rudimentary time tracking. It's about as easy to use as they come, but it stops there. There's no tie in to project management, invoicing, capacity planning, etc. and the reporting isn't great. Asana we found to be very difficult to use for complex projects with multiple deliverables, multiple deadlines, multiple teams - and it didn't tie back to budgets and hours worked. So the deficiencies of those two tools are what led us to Accelo. In terms of more comparable systems, I had previously used Workamajig. The sophistication of Workamajig was there, but it didn't seem to have quite as much flexibility and customization. ProWorkflow we evaluated just based on sales and marketing information available on the platform and felt it wasn't quite as good.
Javelo.io is the primary platform my company uses for reviews and interviews; the other products mentioned primarily serve as HR management and organization (such as PTO requests, employee handbooks & guidelines, salary calculator, org structure, and benefits enrollment). In that regard, Javelo.io offers a more social-focused approach to HR that is well-suited for performance reviews and interviews.
Save Money on Lost Time. You won't go over your client retainers in any given month if you use Accelo properly. This ultimately saves your company time and money.
Lost or Broken Communications. They need to get it together with their email system, aka "request inboxes" ... There are too many lost or broken emails for them to be trustworthy with this. My suggestion is to make sure you know everyone you communicate with (including outside sources like Google or other companies) and set them up in Accelo, then send test emails. Also, when in doubt, use your Outlook or other primary sourced email when you want to make sure an email goes through with all appropriate files.
