Accenture vs. CallTower

Accenture

Accenture

35 Reviews and Ratings

CallTower

CallTower

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Accenture	Score 6.4 out of 10	N/A	Accenture provides services in strategy, consulting, digital, technology and operations. Accenture is a global company with expertise in many different industries and business functions.	N/A
CallTower	Score 9.3 out of 10	N/A	Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business…	N/A

Pricing

Accenture

CallTower

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Accenture	CallTower
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Accenture	CallTower
Considered Both Products	Accenture Verified User Anonymous Chose Accenture Simpler, wider and solid. Always delivering best solutions. Very competitive even though Ibm is pretty solid too. Incentivized Helpful? Verified User Anonymous Chose Accenture Accenture has a solid hierarchy of management and architecturally. This company stands out from the rest of them. Incentivized Helpful? Verified User Anonymous Chose Accenture What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver … Incentivized Helpful? Himanshu Singh Product Manager Chose Accenture Accenture is well ahead of the mentioned consulting products we have seen. The professionalism is top notch. The delivery rate is great. Error rate is very low. Client satisfaction in terms of requirements analysis and solutions integration is great. The communication is well … Incentivized Helpful?	CallTower Rob Taylor IT Director Chose CallTower 8x8 was our 2nd choice however for us they priced themselves out of the decision and we also tend to keep awareness around being right sized to the solutions we choose. With 8x8 we felt that their propensity to cater to large Enterprise would mean that we were the 'small fish … Incentivized Helpful?

Best Alternatives
	Accenture	CallTower
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	No answers on this topic	AVI-SPL Score 8.6 out of 10
Enterprises	No answers on this topic	AVI-SPL Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Accenture	CallTower
Likelihood to Recommend	8.1 (0 ratings)	10.0 (0 ratings)

User Testimonials
	Accenture	CallTower
Likelihood to Recommend	Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost. Incentivized Verified User Anonymous Read full review	If you're looking to optimize your spend and resources around a corporate telephony solution, CallTower stands up against anything else I've seen. Lowering help desk tickets, allowing great communication and collaboration opportunities to thrive and providing a solution that just works! Incentivized Rob Taylor IT Director Read full review
Pros	Accenture is processing oriented. Accenture has qualified consultants to help diagnose and remedy business problems. Accenture has a very good service delivery system and personnel. Incentivized Verified User Anonymous Read full review	Optimized integration with Teams Implementation was the 'flagship' experience for us Ongoing support is real not just empty promises The implementation model was extremely well thought out and was definitive Incentivized Rob Taylor IT Director Read full review
Cons	More manpower required in key positions Decision making can be improved by not following the traditional processes More dynamic frameworks needed Incentivized Himanshu Singh Product Manager Read full review	Honestly nothing, I stack up other implementations against theirs, it was that good! Incentivized Rob Taylor IT Director Read full review
Alternatives Considered	Accenture has a solid hierarchy of management and architecturally. This company stands out from the rest of them. Incentivized Verified User Anonymous Read full review	8x8 was our 2nd choice however for us they priced themselves out of the decision and we also tend to keep awareness around being right sized to the solutions we choose. With 8x8 we felt that their propensity to cater to large Enterprise would mean that we were the 'small fish in a large pond'. Being right sized means that we're not the largest fish but also not the smallest, which means that we get the right level of attention for who we are. Incentivized Rob Taylor IT Director Read full review
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