EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
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Condeco
Score 8.6 out of 10
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Condeco, headquartered in London, offers their suite of workspace management and booking systems, featuring Condeco Meeting Room Booking app, supplying control over room availability, digital signage and screens, global location management, meeting reminders and email integration (e.g. Outlook), visitor adding and management, recurrent meetings, and other features. Condeco also supports workspace planning with software, and a desk booking app.
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
Condeco Meeting Room Booking is best suited where organizations want to be Agile enabled and make their meeting experience smooth. This tool is easy to use and handy for employers. The deployment process is also easier, and it is a unique experience overall. Organizations can analyze the usage of meeting rooms, rooms management, etc. as per the reports available in Condeco.
It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
It is simple to add or remove conference rooms and provide details of the conference rooms.
I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
Support has not been as quick as we'd like when we've needed to reach out.
Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.
I am frustrated with the customer service when calling for EMS support. When prompted to leave a message I never get a call back, and furthermore, not only do I have to leave a message, but I have to send an email to make sure someone knows to call me back. This method is unacceptable and I am currently seeking a new software.
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Product strong and user interface on screes look premium product and since I installed I'm not have any case issue more on this product, my colleague and Top management are happy on this product because it make easy to staff booking room and reduce complication booking room when they go to meeting room.
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
A much more modern, adaptable, and responsive system that just works, and it's easy to set up and doesn't require any infrastructure other than it's own panels as it is a cloud-based solution.
EMS is able to meet our needs and has grown with our company as it has grown. We are able to include new buildings and rooms as well as update catering information as it changes. The updates to the software and our ability to test it out before we introduce it live to all users helps us trouble shoot challenges and promote the benefits of the system overall.
There seems to be a positive impact on our ROI. Our team is able to enter information quickly into the system, allowing our team to function very efficiently and focus more on our client than with entering information into a system.
