Acefone vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acefone
Score 0.0 out of 10
N/A
Acefone is a provider of VoIP telephony services like hosted phone system, free phone number and contact centre solution - each meant to simplify and automate business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video and audio or reliable, customisable remote solutions, the vendor states Acefone products are built for convenience. Their products come at a pay-as-you-go model that starts at GBP 4.99. Acefone serves small, medium and large enterprises for…N/A
Rakuten Viber
Score 9.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
AcefoneRakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
AcefoneRakuten Viber
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AcefoneRakuten Viber
Considered Both Products
Acefone

No answer on this topic

Rakuten Viber
Chose Rakuten Viber
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my …
Chose Rakuten Viber
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
Chose Rakuten Viber
I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile.
Chose Rakuten Viber
Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying …
Chose Rakuten Viber
Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that …
Chose Rakuten Viber
We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group.
Viber could also be …
Chose Rakuten Viber
Viber is really bad compared to Slack. It is not designed for business at all.
Chose Rakuten Viber
I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to …
Chose Rakuten Viber
Before Viber, we were using Slack. Our colleagues were using slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere.
Chose Rakuten Viber
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video …
Chose Rakuten Viber
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with …
Chose Rakuten Viber
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber …
Chose Rakuten Viber
I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of.
Chose Rakuten Viber
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game …
Chose Rakuten Viber
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o …
Chose Rakuten Viber
While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice …
Features
AcefoneRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Acefone
-
Ratings
Rakuten Viber
9.5
Ratings
17% above category average
Hosted PBX00 Ratings9.50 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.70 Ratings
User templates00 Ratings8.80 Ratings
Call reports00 Ratings9.80 Ratings
Directory of employee names00 Ratings9.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Acefone
-
Ratings
Rakuten Viber
9.3
Ratings
10% above category average
Answering rules00 Ratings9.50 Ratings
Call recording00 Ratings9.70 Ratings
Call park00 Ratings8.80 Ratings
Call screening00 Ratings8.80 Ratings
Message alerts00 Ratings9.80 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Acefone
-
Ratings
Rakuten Viber
9.6
Ratings
18% above category average
Video conferencing00 Ratings9.50 Ratings
Audio conferencing00 Ratings9.70 Ratings
Video screen sharing00 Ratings9.00 Ratings
Instant messaging00 Ratings10.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Acefone
-
Ratings
Rakuten Viber
10.0
Ratings
23% above category average
Mobile app for iOS00 Ratings10.00 Ratings
Mobile app for Android00 Ratings10.00 Ratings
Best Alternatives
AcefoneRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AcefoneRakuten Viber
Likelihood to Recommend
-
(0 ratings)
9.6
(0 ratings)
Support Rating
-
(0 ratings)
9.4
(0 ratings)
User Testimonials
AcefoneRakuten Viber
Likelihood to Recommend
No answers on this topic
It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
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Pros
No answers on this topic
  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
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Cons
No answers on this topic
  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
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Support Rating
No answers on this topic
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
No answers on this topic
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
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Return on Investment
No answers on this topic
  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
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ScreenShots

Acefone Screenshots

Screenshot of Overview of Acefone's customisable, yet easy-to-use dashboard