ACES (Automated Compliance and Evaluation System) Web Audit Technology vs. Encompass from ICE Mortgage Technology

The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.

Encompass is a very robust tool that would work great for companies that have strong organizational process with defined user roles in place. I would recommend anyone considering implementing it to carefully map out every step from lead generation to loan delivery. It’s important to involve compliance and audit as well as origination and post closing with every decision for best execution.

Incentivized

• Peer comparisons
• Question filtering
• Response resolutions

Incentivized

• Easily self managed. A single user can administer the software.
• Mavent Compliance engine provides integrated assurance that files remain in compliance.
• Ability to customize workflows based on channel.
• Ability to customize input forms to match your business needs. You can completely customize your users experience with input forms.

• Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
• A more detailed user guide. Not all processes are explained well.
• Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.

• For companies without a dedicated developer having a "dumbed down" version to play around in would be great.
• Being able to customize the workflow a little more to meet our unique workflow.
• The ability to control what information flows to some documents would be nice.

Invested and believe the system will be able to meet our needs for years to come, plus we have confidence in the company, Ellie Mae.

some minor improvements would make a huge difference to me

No better support around

Incentivized

Should have sent someone to become an admin prior to implementation.

Incentivized

I believe ACES has a better platform for the audits that we conduct. It allows us to make changes and add questionnaires as they are needed.

Is Calyx Point even a thing anymore? I recall using Calyx Point years ago but don't remember it being able to do half of what Encompass is capable of doing. Encompass alone being able to communicate to 3rd party systems is a major time saver something Point was never able to do.

Incentivized

• Production of quality loans to limit buybacks

Incentivized

• One of the items that were difficult initially is that we pay for the software and have to pay an additional monthly fee for each closing package. For a small lender that is a huge expense.
• The online application is a great asset to us and is going to help us to be competitive in our market.