Acronis Cyber Protect Cloud vs. Carbonite Safe

The endpoint protection is fantastic. Being able to recover a single file on the fly has saved many customers hours of frustration. Long term recovery of O365 data has worked well. I bit more difficult but not Acronis Advanced Backup issue, it has been MS issues. Nothing beats on premise backup / recovery speed but, when it is not available, Acronis Advanced Backup gets the job done for bare metal recovery.

As described earlier I would warn prospective users of their past behavior in terms of changing plan structures regardless of impact to their customers. But they did provide an expedited method to migrate your data to other backup service providers, and their product is high quality so it balances out somewhat. With that in mind Mozy has positioned itself well for both the individual and the corporate markets, and works well in both environments. Their integration with AD and administrative features do make them attractive as a corporate tool (enterprise version). In the end though, especially for the individual or small business, it may come down to how much data you need backed up. Mozy is definitely not the cheapest option on the market

Incentivized

• Local backup to local encrypted and protected hard drives
• Cloud backups of files, folders, or entire machines
• Vulnerability assessment of systems
• Antivirus and content filtering
• Remote control of systems
• Integration with Connectwise and other RMM and MSP tools
• Replacement that's better than Dropbox or Google drive

Incentivized

• It is so easy to see what files are backed up according to the color dots next to the files. Green indicates backed up and brown indicates that it will be backed up on the next round.
• We get email updates from Carbonite to help us stay current on our usage.
• I am confident that our files are backed up and can be easily be recovered. I have been through the process and was able to regain just the files I needed.

Incentivized

• They do not sell their product directly, so a reseller is needed - or third party website to process payments for them in order to download the product suite.
• They have done away with stand-alone software purchases, and have moved to a yearly subscription-based model. It's affordable, but you never truly "own" the software now.

Incentivized

• I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.

Incentivized

They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.

Incentivized

For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment

Incentivized

Overall, Acronis Cyber Protect Cloud is powerful and effective. The platform has user-friendly features and a centralized dashboard that simplifies management across multiple clients. This platform integrates backup, recovery, and security features effectively, all in one. It makes our lives easier.

Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.

Incentivized

Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.

Incentivized

I have not had to utilize Carbonite Safe support too often, but they have always been very good. There are very few technical issues so their support does not come in handy, unless one needs assistance with installation or setup. In cases when it is needed, my support tickets with Carbonite Safe have always gone well.

Incentivized

Sophos has an excellent product. Acronis Cyber Protect Cloud, though provides the true integration with other security products and 3rd part systems that we need. In addition, the ability to secure the backups and scan for issues is a great benefit.

Mozy Pro is a great product for entry level and small businesses. It provides simple, effective backups with little to no technical expertise being required by the end users to benefit from it. I found that Code42's CrashPlan, was better when our storage needs increased dramatically, and users wanted a fresher interface than Mozy offered. We outgrew it, essentially. For small businesses, Mozy is tough to beat, but as you venture into the Enterprise market, Code42's product might be a better fit.

Incentivized

• We have been able to further develop our customerbase and and more MSP as our partners
• Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
• It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.

• Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
• Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.

Incentivized