Acronis True Image vs. PowerProtect DD Series

The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the
local backup image is perfectly awful and the months of tech support
ended with them telling me I had a "VSS issue" on a brand new workstation
and that I should just create a separate cloud image. After months of it
taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical
files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.

Incentivized

When used as a backup target PowerProtect DD models offer incredible density and can efficiently replicate to another cloud-based or offsite unit. Most complaints about these have been addressed in software over the years and they are now a intuitive and easily managed backup system. You are not buying a Swiss army knife, you are getting a machine designed for a purpose, use it for that and you will not be disappointed. While they have the ability to serve as a CIFS server, they are not a filer and lack many of the features inherent to filers and are a poor substitute.

Incentivized

• Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
• Easy to use (set it and forget it)
• Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
• Lots of backup options on the Windows version of ATI

Incentivized

• It writes backups quickly. DDBoost add-on is very useful as well for improving backup speeds.
• DD is very efficient in its use of capacity. It dedupes and compresses very well.
• It spans to large capacity amounts.

Incentivized

• Upon a system restore after a crash, the program was able to see my server but was unable to complete the process. However, once I copied everything to a detachable USB hard disk, it had no further problems.
• I'd love to see an exact copy of the functionality of Time Machine, except on a PC. Seamless, nearly flawless. It's already pretty decent, though.
• Okay, Acronis, you've knocked it out of the park already, but ...it's time to offer some hardware! Develop your own secure version of the Time Capsule that can be plugged into the network. It will only do one thing, and it will be the best at what it does.

Incentivized

• Depending on the model of Data Domain, there is a limit to the number of NFS/SMB threads that can run concurrently. When this limit is reached, the system is slow to respond to client requests.
• Data Domain support is very slow to turn out new features and bug fixes in their code.
• OS upgrades are very slow and disruptive.

Incentivized

DD has performed flawlessly for almost 10 years as our backup/recovery storage with offsite replication. Given its track record and great support from EMC, we're unlikely to look elsewhere any time soon.

Incentivized

Protect my system from data loss and also can manage multiple devices via online cloud from any where and also can set Multifactor authentication for more secure login access. Archive any backup which will use less space and we can transfer it to any other space also so it is very easy as server admin to manage acronics utilities

Incentivized

Backups run fast and no significant performance issues other than the ones discussed previously.

Incentivized

I have never had an issue with their software and therefore have never had to reach out to their support for anything. I have however used their online help to answer questions about functionality. I found no issues getting the information I was looking for. It seemed that if their own support didn't have the answer, there was a user on their forums who did.

Incentivized

Customer support has had some ups and downs here. We've had several issues with EMC support before and during the acquisition by Dell, but in the last 18 months support has been top notch. Quick and knowledgeable help is but a chat away, or they will call you back so you don't have to wait on hold. The team supporting us is responsive and is quick to assist with any request or issue.

Incentivized

Acronis fits in with the rest of our software as it saves us a ton of time and money. Usability is incredibly intuitive - and a new employee can be taught the ins and outs in less than 15 minutes. The software is also updated regularly to improve the security and functionality of the suite.

Incentivized

We already had Avamar in place, and since we have a good ecosystem of Dell Solution suite and wanted to evaluate PowerProtect DD also from that perspective, hence we thought of going ahead with it. We knew the limitations with Avamar and PowerProtect DD were right there from that side of the business.

Incentivized

The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.

Incentivized

• Helped me to recover both internal and client systems from complete system failure in a timely manner.
• Helped me to recover internal and client data that had become corrupt or inadvertently deleted.
• Consequently, this has on many occasions reduced business down time, which is critical.

Incentivized

• Positive: The high compression (58.0x) and data reduction (98.3%) have allowed us to optimize the storage for efficient usage.
• Negative: even after adding capacity, we are running out of space. Adding capacity adds to the overall TCO (e.g. lease cost).

Incentivized