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Across vs. Freshsuccess

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Across

Freshsuccess

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Across

    		N/AN/AN/A

    $30

    per month

    Freshsuccess

    Score7.3 out of 10
    		N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    AcrossFreshsuccess
    Editions & Modules
    Basic
    $30
    per month
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    AcrossFreshsuccess
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AcrossFreshsuccess
    Security
    Comparison of Security features of Across and Freshsuccess
    Feature
    Across
    -
    Ratings
    Freshsuccess
    10.0
    5 Ratings
    Role-based user permissions00 Ratings10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Across and Freshsuccess
    Feature
    Across
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    API00 Ratings7.25 Ratings
    Integration with Salesforce.com00 Ratings7.26 Ratings
    Integration with Marketo00 Ratings7.01 Ratings
    Integration with Eloqua00 Ratings7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Across and Freshsuccess
    Feature
    Across
    -
    Ratings
    Freshsuccess
    8.6
    6 Ratings
    Product usage00 Ratings8.16 Ratings
    Help desk / support tickets00 Ratings9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Across and Freshsuccess
    Feature
    Across
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    NPS surveys00 Ratings7.02 Ratings
    Sponsor tracking00 Ratings7.01 Ratings
    Customer profiles00 Ratings7.15 Ratings
    Automated workflow00 Ratings8.06 Ratings
    Internal collaboration00 Ratings5.35 Ratings
    Customer health scoring00 Ratings8.16 Ratings
    Customer segmentation00 Ratings7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Across and Freshsuccess
    Feature
    Across
    -
    Ratings
    Freshsuccess
    7.4
    6 Ratings
    Customer health trends00 Ratings9.16 Ratings
    Engagement analytics00 Ratings7.06 Ratings
    Revenue forecasting00 Ratings4.44 Ratings
    Dashboards00 Ratings9.16 Ratings
    User Ratings
    AcrossFreshsuccess
    Likelihood to Recommend
    -
    (0 ratings)
    6.3
    (6 ratings)