Act! CRM

Act! CRM

66 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Act! CRM	Score4 out of 10	N/A	Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.	$30 per month (billed annually) per user

Pricing

Act! CRM

Standard: $30
per month (billed annually) per user
Act! Premium Desktop: $39
per month (billed annually) per user
Professional: $45
per month (billed annually) per user
Ultimate: $60
per month (billed annually) per user
Advanced - Extra Features: $399
per user, per month (billed annually)

Pricing Offerings
Act! CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Act! CRM
Considered Both Products	ACT! LLC Verified User Chose Act! CRM Act! CRM is a decent entry level CRM and offers all the basic tools to do sales and prospect and keep a record. It also ties nicely in with the email marketing package where you can be creative to set up email sequences to particular customers and send these out to them. Incentivized Helpful? Verified User Chose Act! CRM Salesforce is very similar to Act! CRM, but was a more expensive option at the time of comparison. In hindsight, it might have been a better option for us in the long run. Incentivized Helpful? Verified User Chose Act! CRM ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day … Incentivized Helpful? Verified User Chose Act! CRM Swiftpage ACT! allows you to maintain your database locally, which we preferred to storing all records in the cloud. Many of the other programs had monthly subscription fees and were higher in cost--on the surface--than Swiftpage ACT!. We thought the email marketing add-on … Incentivized Helpful? John Hamel Business Development in Sales at Aurum Capital (Investment Banking, 1-10 employees) Chose Act! CRM Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would … Incentivized Helpful? Verified User Chose Act! CRM I use QuickBooks more for financial management and invoice generation. Swiftpage ACT! is more for information storage and resource management. Incentivized Helpful? Emily Claridge Transaction Manager in Sales at Transwestern (Real Estate, 5001-10,000 employees) Chose Act! CRM Swiftpage ACT! is easy to use and simple compared to Salesforce. Salesforce had too many fields and we were not able to customize, because we used it at a company enterprise level. Salesforce was nice to use with multiple people and teams where you can set permission levels, … Incentivized Helpful? Mary Westheimer Business Manager in Marketing at Kevin Caron Studios, L.L.C. (Arts & Crafts, 1-10 employees) Chose Act! CRM Many years ago, I used GoldMine at a different company. ACT! seems easier to use. I also appreciate its "all in" support. I can contact support any time at no extra charge (and I don't get questioned about whether I can do so, like some companies do). It's been too many years … Incentivized Helpful? Verified User Chose Act! CRM Swiftpage ACT! comes at a lower price. Incentivized Helpful? Daren Anderson, MSIS President in Information Technology at Big D Technology Solutions, Inc. (Information Technology and Services, 1-10 employees) Chose Act! CRM As far as picking a database product to use, you really have to know what you are looking for—not just who will enter the data, but what reports and other output you are going to want from it. Every product has its good points and bad points but if you are looking for … Incentivized Helpful? Terry Kungel Chairman Emeritus in Corporate at Maine Coalition to Fight Prostate Cancer (Non-Profit Organization Management, 1-10 employees) Chose Act! CRM At this point we know we can only go up, we have hit bottom with version 21. Version 23 that we just installed says we are still where we were. No improvement. Incentivized Helpful? Andrew Murphy Systems Administrator in Information Technology at Stephenson Equipment, Inc. (Construction, 201-500 employees) Chose Act! CRM I came from a company that wrote their own CRM package in Lotus Notes. The package was amazing but also bulky. There was a ton of overhead and a huge amount of data to synchronize. ACT! is a much lighter package. As it's a pre-packaged deal, it is easier to upgrade users … Incentivized Helpful? Laurence Sarner President in Finance and Accounting at Sarner Financial (Accounting, 1-10 employees) Chose Act! CRM Swiftpage ACT! was selected and used as it was tightly integrated with Sage accounting products and the fact that the product had a long history and a strong position in the marketplace for two decades. As more products have emerged in conjunction with the advent of cloud … Incentivized Helpful? Henry Knoop Ceo in Marketing at It support (Computer & Network Security, 1-10 employees) Chose Act! CRM ACT! in combination with Swiftpage is the most cost effective team. But they do lack some of the more advanced (marketing automation) features of the rest. We recently switched to Agile CRM for this reason. It is also cost effective, but has no CRM functions. For that I would … Incentivized Helpful? Verified User Chose Act! CRM Goldmine Helpful? Tracy Rumsey Program Manager in Marketing at Rich Enterprises Inc (Marketing & Advertising, 11-50 employees) Chose Act! CRM Salesforce is a cloud based application. If you are using an internet based product and you lose internet services, you lose the ability to work. If you are using a computer based/desktop program and lose internet, you still have the program to work. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Act! CRM

Comparison of Sales Force Automation features of Act! CRM
Feature	Act! CRM 4.3 4 Ratings
Customer data management / contact management	5.04 Ratings
Workflow management	7.42 Ratings
Territory management	8.52 Ratings
Opportunity management	6.04 Ratings
Integration with email client (e.g., Outlook or Gmail)	1.04 Ratings
Contract management	1.01 Ratings
Quote & order management	2.02 Ratings
Interaction tracking	3.03 Ratings
Channel / partner relationship management	5.03 Ratings

Comparison of Customer Service & Support features of Act! CRM
Feature	Act! CRM 5.9 2 Ratings
Case management	1.72 Ratings
Call center management	8.12 Ratings
Help desk management	8.01 Ratings

Comparison of Marketing Automation features of Act! CRM
Feature	Act! CRM 3.0 4 Ratings
Lead management	3.04 Ratings
Email marketing	3.04 Ratings

Comparison of CRM Project Management features of Act! CRM
Feature	Act! CRM 4.0 3 Ratings
Task management	3.03 Ratings
Billing and invoicing management	4.02 Ratings
Reporting	5.03 Ratings

Comparison of CRM Reporting & Analytics features of Act! CRM
Feature	Act! CRM 5.0 4 Ratings
Forecasting	6.03 Ratings
Pipeline visualization	5.04 Ratings
Customizable reports	4.03 Ratings

Comparison of Customization features of Act! CRM
Feature	Act! CRM 2.0 4 Ratings
Custom fields	3.04 Ratings
Custom objects	2.02 Ratings
Scripting environment	2.01 Ratings
API for custom integration	1.12 Ratings

Comparison of Security features of Act! CRM
Feature	Act! CRM 7.5 3 Ratings
Single sign-on capability	7.02 Ratings
Role-based user permissions	8.03 Ratings

Comparison of Integrations with 3rd-party Software features of Act! CRM
Feature	Act! CRM 5.0 4 Ratings
Marketing automation	5.04 Ratings

Comparison of Platform features of Act! CRM
Feature	Act! CRM 1.0 4 Ratings
Mobile access	1.04 Ratings

User Ratings
	Act! CRM
Likelihood to Recommend	3.0 (19 ratings)
Likelihood to Renew	1.0 (2 ratings)
Usability	4.0 (8 ratings)
Support Rating	1.7 (14 ratings)
Implementation Rating	1.0 (2 ratings)