TrustRadius: an HG Insights company

Act! CRM vs. Pipeliner CRM

Save this comparison

Save this comparison

Act! CRM

66 Reviews and Ratings

Pipeliner CRM

29 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Act! CRM

    Score4 out of 10
    		N/AAct! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

    $30

    per month (billed annually) per user

    Pipeliner CRM

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…

    $65

    Pricing
    Act! CRMPipeliner CRM
    Editions & Modules
    Standard
    $30
    per month (billed annually) per user
    Act! Premium Desktop
    $39
    per month (billed annually) per user
    Professional
    $45
    per month (billed annually) per user
    Ultimate
    $60
    per month (billed annually) per user
    Advanced - Extra Features
    $399
    per user, per month (billed annually)
    STARTER - Basic sales management, tracking and collaboration
    $65.00 per user per month
    STARTER - Basic sales management, tracking and collaboration
    $65 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
    $150 per user per month
    UNLIMITED - Advanced CRM functionality including advanced features
    $150 per user per month
    Offerings
    Pricing Offerings
    Act! CRMPipeliner CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Act! CRMPipeliner CRM
    Considered Both Products
    ACT! LLC
    No answer on this topic
    Pipelinersales
    Gary Perkins
    Director in Sales at CRM Cloud Limited (Information Technology and Services, 1-10 employees)
    Chose Pipeliner CRM
    We wanted a pure cloud-based solution with a reliable mobile app. This was a key driving force: reducing issues around upgrade and IT maintenance of servers etc. It was the first cloud-based solution welcomed by the team with an attractive interface that was common to both …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Act! CRMPipeliner CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    4.3
    4 Ratings
    Pipeliner CRM
    9.0
    18 Ratings
    Customer data management / contact management5.04 Ratings8.118 Ratings
    Workflow management7.42 Ratings8.918 Ratings
    Territory management8.52 Ratings8.916 Ratings
    Opportunity management6.04 Ratings9.018 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.04 Ratings9.717 Ratings
    Contract management1.01 Ratings8.816 Ratings
    Quote & order management2.02 Ratings9.62 Ratings
    Interaction tracking3.03 Ratings8.917 Ratings
    Channel / partner relationship management5.03 Ratings9.014 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    5.9
    2 Ratings
    Pipeliner CRM
    9.3
    2 Ratings
    Case management1.72 Ratings9.11 Ratings
    Call center management8.12 Ratings9.11 Ratings
    Help desk management8.01 Ratings9.62 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    3.0
    4 Ratings
    Pipeliner CRM
    8.6
    19 Ratings
    Lead management3.04 Ratings8.919 Ratings
    Email marketing3.04 Ratings8.22 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    4.0
    3 Ratings
    Pipeliner CRM
    8.8
    19 Ratings
    Task management3.03 Ratings8.319 Ratings
    Billing and invoicing management4.02 Ratings9.11 Ratings
    Reporting5.03 Ratings9.018 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    5.0
    4 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Forecasting6.03 Ratings9.019 Ratings
    Pipeline visualization5.04 Ratings8.319 Ratings
    Customizable reports4.03 Ratings7.519 Ratings
    Customization
    Comparison of Customization features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    2.0
    4 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Custom fields3.04 Ratings8.219 Ratings
    Custom objects2.02 Ratings8.018 Ratings
    Scripting environment2.01 Ratings9.11 Ratings
    API for custom integration1.12 Ratings8.117 Ratings
    Security
    Comparison of Security features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    7.5
    3 Ratings
    Pipeliner CRM
    8.2
    18 Ratings
    Single sign-on capability7.02 Ratings8.317 Ratings
    Role-based user permissions8.03 Ratings8.218 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    5.0
    4 Ratings
    Pipeliner CRM
    8.5
    17 Ratings
    Marketing automation5.04 Ratings7.917 Ratings
    Compensation management00 Ratings9.11 Ratings
    Platform
    Comparison of Platform features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    1.0
    4 Ratings
    Pipeliner CRM
    8.2
    17 Ratings
    Mobile access1.04 Ratings8.217 Ratings
    Social CRM
    Comparison of Social CRM features of Act! CRM and Pipeliner CRM
    Feature
    Act! CRM
    -
    Ratings
    Pipeliner CRM
    8.4
    17 Ratings
    Social data00 Ratings8.017 Ratings
    Social engagement00 Ratings8.717 Ratings
    User Ratings
    Act! CRMPipeliner CRM
    Likelihood to Recommend
    3.0
    (19 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    1.0
    (2 ratings)
    9.1
    (1 ratings)
    Usability
    4.0
    (8 ratings)
    9.7
    (10 ratings)
    Support Rating
    1.7
    (14 ratings)
    8.9
    (10 ratings)
    Implementation Rating
    1.0
    (2 ratings)
    -
    (0 ratings)