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Act! CRM vs. RocTik Ticketing System

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Act! CRM

66 Reviews and Ratings

RocTik Ticketing System

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Act! CRM

    Score3.9 out of 10
    		N/AAct! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

    $30

    per month (billed annually) per user

    RocTik Ticketing System

    Score6 out of 10
    		N/ARocTik Ticketing System is a cloud-based ticketing system from Evayadesk.  The solution enables users to create, track, categorize, prioritize and resolve tickets. Both email alerts and real-time reports are included in this help desk solution.N/A
    Pricing
    Act! CRMRocTik Ticketing System
    Editions & Modules
    Standard
    $30
    per month (billed annually) per user
    Act! Premium Desktop
    $39
    per month (billed annually) per user
    Professional
    $45
    per month (billed annually) per user
    Ultimate
    $60
    per month (billed annually) per user
    Advanced - Extra Features
    $399
    per user, per month (billed annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    Act! CRMRocTik Ticketing System
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Act! CRMRocTik Ticketing System
    Sales Force Automation
    Comparison of Sales Force Automation features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    4.3
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Customer data management / contact management5.04 Ratings00 Ratings
    Workflow management7.42 Ratings00 Ratings
    Territory management8.52 Ratings00 Ratings
    Opportunity management6.04 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.04 Ratings00 Ratings
    Contract management1.01 Ratings00 Ratings
    Quote & order management2.02 Ratings00 Ratings
    Interaction tracking3.03 Ratings00 Ratings
    Channel / partner relationship management5.03 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    5.9
    2 Ratings
    RocTik Ticketing System
    -
    Ratings
    Case management1.72 Ratings00 Ratings
    Call center management8.12 Ratings00 Ratings
    Help desk management8.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    3.0
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Lead management3.04 Ratings00 Ratings
    Email marketing3.04 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    4.0
    3 Ratings
    RocTik Ticketing System
    -
    Ratings
    Task management3.03 Ratings00 Ratings
    Billing and invoicing management4.02 Ratings00 Ratings
    Reporting5.03 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    5.0
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Forecasting6.03 Ratings00 Ratings
    Pipeline visualization5.04 Ratings00 Ratings
    Customizable reports4.03 Ratings00 Ratings
    Customization
    Comparison of Customization features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    2.0
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Custom fields3.04 Ratings00 Ratings
    Custom objects2.02 Ratings00 Ratings
    Scripting environment2.01 Ratings00 Ratings
    API for custom integration1.12 Ratings00 Ratings
    Security
    Comparison of Security features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    7.5
    3 Ratings
    RocTik Ticketing System
    -
    Ratings
    Single sign-on capability7.02 Ratings00 Ratings
    Role-based user permissions8.03 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    5.0
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Marketing automation5.04 Ratings00 Ratings
    Platform
    Comparison of Platform features of Act! CRM and RocTik Ticketing System
    Feature
    Act! CRM
    1.0
    4 Ratings
    RocTik Ticketing System
    -
    Ratings
    Mobile access1.04 Ratings00 Ratings
    User Ratings
    Act! CRMRocTik Ticketing System
    Likelihood to Recommend
    3.0
    (19 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    1.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    4.0
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    1.7
    (14 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (2 ratings)
    -
    (0 ratings)