ActFax vs. OpenText RightFax

We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.

Incentivized

• Can easy transfer faxes between end users
• Faxes can be sent straight to email
• Very easy to setup and manage

Incentivized

• Being able to upgrade this product
• Make it easier for users to verify the faxes
• Working with support could use improvement.

Incentivized

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Incentivized

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Incentivized

• The staff has been able to send faxes anywhere.
• Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.

Incentivized