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OpenText RightFax

Score8 out of 10

10 Reviews and Ratings

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What is OpenText RightFax?

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.

Categories & Use Cases

Reviews

What users are saying about OpenText RightFax.
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A most for todays workflows

Incentivized
Ed DavisView profile
Director of Information Technology in Information Technology at Dallas Nephrology Associates (201-500 employees employees)

Pros

  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage

Cons

  • Better details on failed fax messages
  • Drag and drop ability to transfer faxes
  • Integration with G Suites

Return on Investment

  • Eliminate cost of landlines
  • Eliminate cost of physical fax maintenance
  • Reduce paper cost

Alternatives Considered

Concord

Other Software Used

Allscripts Practice Management, Demandforce, Allscripts dbMotion

RightFax can be good or bad

Incentivized
Robert Ladd
Systems Administrator III in Information Technology at UofL Health Care (10,001+ employees employees)

Pros

  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes

Cons

  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.

Return on Investment

  • I am not evolved in this info.
  • It takes a lot of resources to manage this product.
  • It is cheaper than other solutions.

Other Software Used

SysAid, Improvado, Duo Security

RightFax gets it Right!

Incentivized
Verified User
Director in Information Technology (1001-5000 employees employees)

Pros

  • Easy to administer for end-user management. Great AD integration.
  • Easy for end-users to use. Simple and clean web interfaces.
  • Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.

Cons

  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Return on Investment

  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.

Other Software Used

Cisco Webex Teams (formerly Cisco Spark)